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Leadership and self: Keeping your battery charged
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Featured Article
Leadership and Self: Keeping your battery charged
 
 
By: M. Dreikorn
 
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The IPL Group focuses on bringing sustainable cultural change to AS&D organizations.  Support areas include:
 
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The Aerospace and Defense Learning Institute (ADLI) is a 501(c)(3), not-for-profit organization which is dedicated to the sustainable knowledge base of the AS&D industry.
 
AS&D Body of Knowledge (BoK) Update
 
The AS&D BoK development team continues to meet on a weekly basis.  Presently, the AS&D business process map, with focus on the supplier quality management (SQM) processes, is approximately 45% through SME validation.  Organizational validation is anticipated for September.  By November, a comprehensive AS&D-specific SQM BoK will be published and available for use in industry.  It is also planned that an industry-wide professional certification will be available my Summer of 2008.
 
Sponsorship opportunities are available.
 
 
With all of the challenges in the AS&D industry regarding the loss of knowledge, how is your organization dealing with it?
 
The IPL Group offers a process-based approach to organizational knowledge management.
 
Contact The IPL Group today to help you manage your critical knowledge and skills.
 
239.283.2839
 
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TrainingNow.org offers AS&D relevant training, in-house, public, or over the internet.  New courses are being added, so check the website for updates.
 
New look and content is on its way!!!
 
 
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"Back-to-the-Basics" Workshops
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When it comes to providing learning solutions, The IPL Group is your Partner.
 
Our courses can be provided anywhere you want it
 
The Following are a sample of our real-world learning opportunities
 

Basic Auditing in the Aviation Industry: The FAA Course

This 3-day workshop was originally designed to be deployed to every employee in the Aviation Safety service of the Federal Aviation Administration. The aim of the course is to provide participants with a general understanding of the functions of a quality management system (QMS) and how audit processes are applied in the civil aviation industry. The course also provides basic auditor skills instruction and there are various interactive activities throughout. By design, anyone can attend this course with no prerequisite.

 
Root Cause Corrective Action Workshop
 
This one-day workshop is perfect as either an introduction or refresher to root cause and corrective action.  Participants will learn:
 
Purpose and urgency for RCCA
Understanding of root cause
How to select a root cause tool
Using 5 Whys
Tree diagrams
Understanding corrective action
What is closed-loop
Using mistakeproofing
Applying preventative action
 
A two-day workshop is also availble which will introduce participants to additional root cause analysis tools.
 
 
Defining Business Metrics Workshop
 
This one-day workshop helps participants understand:
 
Importance of business metrics
Define the right metrics
Using measurement systems
Understanding data
Applying action
 
 
Developing a Documented Quality Management System: For Civil Aviation Manufacturing Organizations
 
The aim of this 3-day workshop is to provide participants with the skills that will allow them to establish and/or manage a documented quality management system within the civil aviation industry. Participants will be engaged in a review of the AS9100 and CFR 14 Part 21 requirements for documentation and will be introduced to the regulatory and legal implications of such systems.
 
 
Introduction to AS9100B Workshop
 
The aim of this one-day workshop is to provide participants with a general understanding of the content and requirements of AS9100B, the Quality System Requirements for Aerospace organizations. Participants will be guided through the AS9100B standard with discussion along the way. This is a detailed introduction that requires a basic understanding of quality systems.
 
 
Advanced QMS Auditing Skills for the Aviation, Space and Defense (AS&D) Industry
 
This two-day workshop is targeted for professionals in the AS&D who are charged with auditing or managing quality management system audit programs. Participants will learn advanced methods of audit planning, management, conducting the audit, significance of safety findings, and interaction with regulatory authorities. Participants must come to the course with some audit experience in hand and have a basic understanding of the AS&D industry. The main objective of this course is to develop the seasoned nose of an AS&D auditor.
 
There are more workshops avaialble:
 
Value Stream Mapping
 
Failure Mode and Effects Analysis
 
Value Stream Risk Analysis
 
Overview to CFR 14 Part 21
 
Overview to CFR 14 Part 145
 
Leading for Integration
 
Process-Based Knowledge Management
 
Developing an IPT
 
Lean/Six-Sigma
 
...and more.
 
 
 
DreikornMichael Dreikorn is the instructor for these value-added learning events.
 
 

 
 
If your organization continuously deals with the same problems, again and again... then these are the workshops for you!
 
These workshops are best delivered with an IPT and other integrated workgroups.
 
The Synergy of One
 
Synergy of One Book
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By using the concepts of Integrated Performance Leadership (IPL), as described in The Synergy of One, organizational leaders will discover how to more effectively implement change by remaining aware of the big picture and how it affects the entire organization.
 
This book, published by the American Society for Quality (ASQ) presents the modern day challenges of organization and a recognition that there is no one remedy to fix the system.  Systemic improvement requires systemic action!
 
Knowledge equals Speed

The more you know the faster you go.

If your organization is not actively managing its knowledge capability then you are running way too slow.  Call or email The IPL Group today to find out how we can help your organization gain speed through applied knowledge capability without adding undue complexity.
 
 
239.283.2839
 
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No lean journey should ever occur without learning and capturing learning for future value.
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Expert Witness: An expert is a person with creden­tials or experience beyond that of the general public and recognized by the court.
 

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Michael Dreikorn and Associates have a demonstrated track record of supporting AS&D litigation needs.  Within the AS&D industry, we are experts in:

Quality
Regulatory compliance
Supplier controls
Manufacturing
Maintenance
Log book records
Product investigation
Contract compliance

We can also show you how to avoid litigious situations by being proactive. 
 
Visit www.MichaelDreikorn.com 
or call 239.283.2839.

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Only available in the resale market.  This text is a great primer for those who are trying to make sense of quality in the aviation industry.
Avn Industry Quality Systems Book 
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For indepenent analysis of issues relating to the aviation, space and defense industry, consider the Aerospace and Defense Learning Institute's "Think Tank" services.
 
As a not-for-profit organization, we assemble the right talent for the issue.
 
239.283. 2647
 
Here are two perspectives on the same story.  It's about the FAA's rule on drug-testing within the maintnenace side of the biz.
 
 
U.S. aircraft maintenance companies lost a federal court appeal aimed at stopping Federal Aviation Administration-required drug testing of technicians at hundreds of subcontractors.
 
 
In a lawsuit initiated in March 2006, the Aeronautical Repair Station Association (ARSA) challenged the Federal Aviation Administration (FAA) mandate that anti-drug and alcohol testing programs apply to aviation maintenance contractors "at any tier."
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The IPL Group offers complete supplier management support, to include:
 
Source inspection
First Article Inspections
Supplier auditing
Supplier development
Special process development
Quality plan development
Quality engineering
Product development support
Supplier qualification
Project management
Regulatory compliance
FAA DAR support
 
We offer the highest level of professional support in the AS&D industry.  Give us a call to see how we might help you.
 
239.283.2839
 

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Our support services are offered worldwide.
 
Plan To Attend These Two Value-Added Quality Conferences
 
The American Society for Quality
 
Quality Management Division

Theme:
Attaining Excellence
Feb 21-22, 2008
Orlando, Florida

Exceptional customer service, exceptional product quality, exceptional project management, and exceptional operational effectiveness-all organizations are seeking this level of excellence.

The 20th Quality Management Conference will provide proven approaches, valuable tools, and successful strategies for "Attaining Excellence." This conference will offer attendees outstanding learning opportunities in a variety of forums-pre- and post-conference courses, presentations, keynote addresses, and interactive sessions. ASQ certification examinations will be part of the post-conference program.

_______________________
 
The Aviation, Space and Defense Division
 
Theme: Back to the Basics for Tomorrow - The diverse roles of quality professionals
March 3-4, 2008
Cape Canaveral, Florida
 

Back to Basics for Tomorrow - the changing roles of quality professionals

Back to Basics for Tomorrow - the diverse expectations of quality professionals

Back to Basics for Tomorrow - the diverse roles, processes, and tools of the quality profession

Back to Basics for Tomorrow - the next generation of quality professionals

Back to Basics for Tomorrow - it's the product.

 
Mark your calendars now for these 2008 events.
 
More details to follow!
Questions
or comments, please feel free to call, fax, or email us at:
 
(P) 1.239.283.2839
(F) 1.239.283.2197
 
 
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01 August 2007
AS&D Quality, Safety and Regulatory
 Newsletter

 
Your source for professional connection
 
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The objective of this newsletter is to provide perspective to the Aviation, Space, and Defense (AS&D) industry on current and relevant quality, safety, and regulatory matters in our industry.
 

Leadership and Self: Keeping your battery charged

 

For most of us it is Summer time, time for getting away, even if it's just for a little bit.  The idea of vacation is to allow our physical and mental beings to unwind, drift away from the every day stresses of our professional lives, reconnect with family and friends, and to recharge our batteries so that we can return to work fresh and ready for more.

 

Unfortunately, most of us are unable to get away as often as our batteries require.  The time between recharging can seem just a little too far at times.  So, it is important that professionals and leaders alike recognize the signs and need for recharging.

 

Like any battery, it will last a long time and function well if it receives a stable recharging environment.  People are the same.  If we reside in a work environment which provides more of a drain than a charge we will soon find ourselves without much power in our batteries. 

 

Some obvious signs of drained batteries are: 

  • Low enthusiasm
  • Failing commitment
  • Compliance issues
  • Slow moving work/projects
  • Mistakes in work
  • Absenteeism
  • Employee turnover

By just looking at some of these symptoms we can quickly see that these all have a direct relationship to organizational performance.  As professionals we should have as part of our personal warranty the responsibility of recognizing within ourselves when our batteries are becoming drained.  Allowing these symptoms to manifest allows risk to be introduced to our areas of responsibility.

 

As leaders we need to recognize these symptoms as well.  Leaders have the greatest influence of organizational work environment.  If your people are showing symptoms of fatigue then action must be taken, quickly, to resolve the situation.

 

Here are a few simple ideas to consider when addressing battery drainage on a personal level:

  • Be honest with yourself about your state of charge.
  • Don't be afraid to ask for help with a jump start.
  • Realize that a heavy load can drain your system so plan for appropriate recharges.
  • Support others who might be showing signs of battery drain by either taking some of the drain off them or by providing a boost.

Leaders should consider: 

  • Are loads applied to workers so that there is a balance of drain and charge?
  • Since every battery has a different level of load capacity, are we matching the battery with the load correctly?
  • What mechanisms are being applied to provide periodic recharges?
  • What would you do if your entire group needed a jump start?
Understanding the needs of humans is really not that hard.  Think about how you as an individual react to certain environments and demands.  What would you do differently to make the environment charging as apposed to draining?

 

Charges can be simple things.  Think about recharges the same way you would a battery.  A system which continuously provides for battery charging during operation ensures the sustained operation of the battery.  Simple things like public recognition of accomplishments, opportunities for training, monetary reward, time off, and most importantly a culture which values people provides the ongoing charging needed to sustain performance.

 

Jump starts are those occasions when someone's battery has been completely drained and they are in a state of paralysis.  It certainly does not mean the system won't work again if provided a little encouragement.  Providing encouragement is not only the responsibility of leaders, but also that of every other member of an organization.  By telling someone that you believe in them and you know they can do it, might just be the jump start to get back into the game and allow the system to recharge them.

 

Then there are those deep cycle charges.  This is when an organizational member is completely burned-out and just does not have the energy to contribute.  Historically, these people have been the folks that got the job done, burning the candle at both ends, and sacrificing their own well-being for the organization.  In my perspective, the organization owes them big time.  First, for allowing them to get in this state.  And second, to bring them back to life.  A deep cycle recharge will be different for each individual, but may contain a mix of vacation, training assignments, special projects, public recognition, and other opportunities.  Most importantly, the solution must include encouragement.

 

Now, get out there, do good things, and keep your batteries charged so you can sustain your mission.

 

Written by: M.J. Dreikorn
The IPL Group, LLC
 
(The IPL Group provides comprehensive support in all areas of performance culture development.)
AS&D News
Aus Blackhawk2The following are news links relevant to quality, safety, and regulatory matters in the AS&D industry.  These are only events which have been reported in the past two weeks.  If you would like to see something else or more, please let us know.  Remember, part of being a professional is being relevant.  It's your responsibility to stay informed and to provide value.
 
 
The FAA says approval is "imminent" for a new internal safety office within the agency that will scour public and private aviation safety databases for clues that could help avert otherwise unforeseen incidents and accidents.
 
 
Brazil CATA BossLast Wednesday, Brazilian President Luiz Inacio Lula da Silva fired his defense minister, Waldir Pires, who was in charge of the Brazilian ATC system, replacing him with former Justice Minister and Supreme Court judge Nelson Jobim.

Second stunt plane crash in one week (USA)
 
Stunt Show PilotAs thousands of spectators watched in horror, a stunt pilot was killed at an air show in Ohio Saturday when his biplane suddenly slammed into the runway of the Dayton International Airport and burst into flames.
 
NTSB probes deadly news choppers' crash (USA)
 
PHX HelicoptersNational Transportation Safety Board investigators arrived in Phoenix yesterday to begin their investigation into Friday's fatal collision of two news helicopters filming a police chase.
 
 
 
 
 
Conroe company to review security (USA)
 
A Texas subcontractor for NASA said Friday that it will review its security procedures following the sabotage of one of its pieces of equipment readied for launch next month on the space shuttle Endeavour.

Russian flight safety said to nosedive (Russia)
 
Russia CrashThe Aug. 22 crash last year of Pulkovo Airlines flight 612 from the Black Sea resort of Anapa to St. Petersburg was officially blamed on pilot error. But safety advocates see it as symptomatic of a much deeper problem with Russian aviation.
 
Mavrik Aire's licenses grounded by FAA (USA)
 
Mavrik AireFederal Aviation Administration officials revoked an aviation mechanic's license and personal pilot's license belonging to Mavrik Aire President Craig Schweitzer citing a long list of violations including flying without the proper medical certification and allowing others to fly passengers without a commercial pilot's license.
 
Panel Finds Astronauts Flew While Intoxicated (USA)
 
NASA 2A panel reviewing astronaut health issues in the wake of the Lisa Nowak arrest has found that on at least two occasions astronauts were allowed to fly after flight surgeons and other astronauts warned they were so intoxicated that they posed a flight-safety risk.
 
After Drunk Claims, Pre-Launch Scrutiny (USA)
 
Among the checks NASA will be making before shuttle Endeavour is cleared for launch next week is whether its seven-member crew is sober.
 

Marion Blakey, the Federal Aviation Administration (FAA) Administrator announced today, July 26, 2007, the FAA will make changes to the Washington Air Defense Identification Zone (ADIZ). 

 
IranAirDespite US sanctions imposed on Iran, its leading airline 'IranAir' has obtained international certificates in maintenance and overhaul.
 
 
PIA has successfully renewed its IATA Operational Safety Audit (IOSA) certification up to June 25, 2009. IOSA registration demonstrates PIA's renewed commitment to meeting the highest international operational safety standards.

Cessna Continuing Improvements on Citation Mustang (USA)
 
Cessna Mustang"The flight testing team recently completed testing required for high altitude certification at El Alto International Airport in La Paz, Bolivia," said Mustang program manager, Russ Meyer. "Once the certification is complete, it enables the Mustang to take off and land at altitudes up to 14,000 feet."
 
Key House panel approves more submarine funding (USA)
 
Sub VA ClassConnecticut and Rhode Island lawmakers hoping to safeguard jobs in their home states cheered a key House panel's passage Wednesday of a military spending bill that would begin doubling Virginia-class submarine production to two ships a year.
 
 
As fender benders go, this one was a doozy - with a repair bill of more than $400,000.  But the damaged vehicle wasn't your typical beater.  A Boeing 717 jet is going to need some time in the shop after it runs into a truck.

35 greenfield airports in India by 2010 (India)
 
India will have 35 greenfield airports by 2010 to keep up with the growth of the civil aviation sector.
 
 
The nation's aging air-traffic control towers are plagued with toxic mold, exposed asbestos and hordes of pests -- from snakes and bats to wasps and termites.
 
A recent survey by the Air Service and Travel Company TransViet showed that Vietnam needed 400 more reservation and ticketing staff serving the commercial airline industry every year to meet the aviation growth rate of 20% per annum.
 
Fake aircraft parts dealers arrested in Russia (Russia)
 
Russia Fake PartsPolice in Russia's Yaroslavl region have arrested a group making fake aircraft parts. The gang were selling the engine components as spares to Russian and foreign airlines.
 
China aviation regulator says growth is too fast (China)
 
China YangChina's aviation industry is expanding too quickly, as a fleet that has doubled in a decade causes congestion and threatens safety standards, the country's regulator said.
 
FAA sets up toll-free number for pilots (USA)
 
To address persistent complaints, the Federal Aviation Administration has activated a toll-free telephone number for noncommercial pilots to report delays getting weather and other essential data from flight service facilities.

Plane in crash that killed 5 had broken cables in wing (USA)
 
Federal investigators say the plane crash that killed five people in Sanford had broken control cables. 
 
Powerplant developments introduces three-cylinder engine for GA market (UK)
 
3 Cyl EngA three-cylinder, opposed piston two-stroke diesel engine may seem like a strange configuration, but Derek Graham, chairman of the U.K.-based Powerplant Developments, says the design has been around in aircraft since the 1930s.
 
 
The FAA is proposing to simplify the process that private aircraft owners can choose to follow to certificate the interiors of their transport category aircraft.
 
FAA change in reporting of plane incidents draws criticism (USA)
 
The Federal Aviation Administration softened the reporting language for minor incidents of airplanes flying too closely to each other.
 
 
After trying unsuccessfully to convince the Federal Aviation Administration and his employer of what he contends were inadequate inspection of parts, a former Boeing quality control inspector took matters into his own hands - or, rather, his own computer.
 
 
Federal aviation authorities have decided to stop enforcing a 2-year-old rule against taking cigarette lighters on airplanes, concluding that it was a waste of time to search for them before passengers boarded.
 
Shuttle OringIn an eerie parallel to the problems that doomed space shuttle Challenger, NASA is grappling with O-rings as the agency prepares to launch a second teacher into space.
 
 
 
 
 
PMT Air, a Cambodian airline, was found to have unattended safety deficiencies in an inspection of foreign carriers serving South Korea.
 
 
Networks of sensors mounted on commercial aircraft might one day check continuously for the formation of structural defects, possibly reducing or eliminating scheduled aircraft inspections.
 
 
Qantas has been forced to again defend its maintenance practices after two more sections of emergency lighting wiring in one of its jumbo jets were found to be crudely repaired using staples.