|
Featured
Articles |
|
Human Factors and Airline Customer
Service
By: Dr. Michael J. Dreikorn
-------------------
|
Personal Bias and Regulations can be a
Costly
Combination
By: Alden
B. Davis
|
| Our
Sponsors
The IPL Group knows the Aviation,
Space, Defense and
Maritime Industries
The IPL Group is listed in the World Aerospace
Database ( and have been since we were
founded in 2002). How about your
consultants and trainers? (Click here to
see our listing)
Let us help your
organization succeed!
|
 Visit Our Sponsor
The
IPL Group brings sustainable performance to
AS&D organizations. Support areas
include:
Back to the basics
training Leadership
development
Integrated process teams
Knowledge management
Process-based risk
assessments
Supplier development
Supplier oversite
Lean/Six-Sigma
Quality management
Regulatory support
Safety Management
Human Factors
Auditing processes
Level III NDT
Operations support
Project management
Web-based learning
Web-based QMS
Training
People placement
Urgent response
Due diligence
Expert witness
239.283.2839
|
|
Value-Stream Risk Assessments
(VRSA)
Do You Know Where The Risk
Resides In Your Value-Stream?
The
IPL Group has developed a robust methodology for
understanding where the real risk resides in an
organization's value-stream. Applying the tools of
process mapping, FMEA, and visual illustration,
leadership is provided the intelligence required to
apply informed action to risk mitigation.
Contact us today to take the guess work out of
value-stream management.
239.283.2839
|
In need of Expert
Witness Support Services?
Expert Witness: An
expert is a person with credentials or experience
beyond that of the general public and recognized by the
court.
ASD
Experts has a demonstrated track record of
supporting AS&D litigation needs. Within
the AS&D industry, we are experts in:
Quality
Design
responsibility
Regulatory
compliance
Supplier controls
Manufacturing
Maintenance
Certification
Validation
Verification
Audits
Operations
Log book records
Owner
responsibility
Product
investigation
Contract compliance
We can also show you how to
avoid litigious situations by being
proactive.
We pride ourselves in
being:
Responsive
Relevant Recognized Highest
Integrity Structured Succinct
Visit
www.ASDExperts.com
call 239.283.2839 or
|
Participant feedback has been
phenomenal! On-line quality training when
and where you want it.
Introduction to Root
Cause Corrective Action
(RCCA-101)
This workshop includes
over five-hours of rich animation
and narration, and provides an excellent foundation to
form a common understanding of root cause and corrective
action. Each major section includes a quiz to
provide learning
feedback.
These 1-hour workshops are designed to
build upon the RCCA-101 learning and can be taken
separately for those who already have RCCA
expertise.
Introduction to Tree Diagrams
Web-based
learning for only $40 USD
Introduction to Barrier
Analysis
These workshops include over an hour of
rich animation and narration. Each major section
includes a quiz to provide learning feedback.
How often is your organization
experiencing the same problems... over and over
again?
Until a problem is truly understood and root
cause identified, corrective action can not be
undertaken. The IPL Group can help your
organization develop the skills to eliminate errors,
nonconformance, and noncompliances once and for
all. We offer training services, system analysis
and repair, and can even lead your teams in deploying
true root cause and corrective
action.
Volume
discounts are
available
Contact us today to start the
improvement journey.
Log
onto
to
register.
|
|
Attention
SMEs Are you interested in becoming a
Subject-Matter-Expert Partner with The IPL
Group?
If your peer-base considers you as a
Subject-Matter-Expert (SME), and you have the ability to
effectively communicate your knowledge, please
consider joining The IPL Group's SME Partner's
Program.
We are looking for SMEs to provide
client consultation, as well as, develop web-based
training modules.
|
What is one of the most challenging
skill sets in the AS&D industry to maintain?
Growing and sustaining ASNT-Certified Level III
NDT/NDE, AWS-Certified Weld Inspection, and Special
Process professionals is costly and time
consuming
The IPL Group is your one-stop solution for quick
and reliable support. In addition to other
operations support, we provide complete Level
III nondestructive testing/evaluation (NDT/NDE),
AWS weld inspector, and special
process support. The IPL Group can
augment your internal needs and/or provide your total
supplier development and oversight solution. Our
NDT/NDE professionals are ASNT certified, weld
inspectors AWS-certified, and special process experts
years of experience and many hold certifications
from primes.
All NDT/E methods
supported.
Methods approved
Suppliers audited
Process development
Level
II training & development
System
consulting
We have demonstrated
capabilities and can meet your immediate and long-term
needs. World-wide support... anytime -
anywhere.
|
| EMPLOYMENT
OPPORTUNITIES
The IPL Group is always
interested in hearing from highly qualified individuals
who share our values.
We are presently
seeking:
ASNT Certified
Level lll NDT Specialists: We are
interested in hearing from ASNT-certified Level III's,
who hold qualifications in all methods to work with our
client's suppliers on a subcontract basis. Ideally you
will have RT, MT, FT and be knowledgeable in chemical
processing and heat treating. You must have a great
working knowledge of Nadcap checklists, AS9100C, and be
willing to travel.
Contact us at Info@TheIPLGroup.com
with a copy of your
CV.
|
Did you receive this newsletter from a friend and
would like to ensure you are on the mailing list.
Click the above button to stay informed on what's going
on in the AS&D industry. It's
FREE!
|
With the average age of an
AS&D professional at 59, how much longer will you be
able to hold on to
your workforce?
With all of the
challenges in the AS&D industry regarding the loss
of knowledge, how is your organization deal with
knowledge walking out your retirement
door?
The
IPL Group offers a process-based approach to
organizational knowledge management. We can help
with immediate and long-term solutions.
Contact The IPL Group today to help
you manage your critical knowledge and
skills. We also provide the skills and resources
to close any immediate gaps you may have.
|
|
Global Supplier
Management Support
Do you need more legs to monitor and
support your supplier base?
The IPL Group offers complete supplier
management support, to include:
Source
inspection
First
Article Inspections
Level III NDT
support Supplier
auditing
Supplier development
Special process development
Quality plan development
Quality engineering
Product development support
Supplier qualification
Project management
Regulatory compliance
FAA DER
Support
We offer the
highest level of professional support in the AS&D
industry. Give us a call to see how we might
help you.
239.283.2839
Our support
services are offered
worldwide.
|
|
|
|
Sustainable Success Alert
Management Tools to
Navigate the Global Economy
Each month our editors will bring you
insightful articles on four broad categories of tools:
Quality, Environment & Energy, Social Responsibility
and Technology & Infrastructure. You can pick and
choose the tools that you need most at any given time -
when you need them.
(Click here to
view the SAA website or call USA-305-867-1402)
|
Synergy of One: Creating High-Performing Sustainable
Organizations through Integrated Performance
Leadership
In The
Synergy of One, Michael Dreikorn argues that the vast
majority of errors and system failures are the result of
ineffective leadership. And most of the shortcomings of
leadership stem from the lack of a unified and
structured system throughout their organization. The
Synergy of One explains how to create an integrated
system that incorporates resources, accountability,
culture, understanding, and leadership into one
synergistic formula that will help drive consistent
success. This synergistic system will help lead to
consistency throughout the organization - leader to
leader and department to department - which will lead to
better communication, more consistency, and ultimately
more success. Dreikorn cites examples from other
successful organizations, and provides numerous charts
and graphs to help emphasize the points being
made.
|
|
(P) 1.239.283.2839
(F) 1.239.283.2197
| | |
AS&D Quality, Safety and
Regulatory Newsletter
Your source for professional
connection
|
The objective
of this newsletter is to provide perspective to the
Aviation, Space, Defense (AS&D) and Maritime
industry on current and relevant quality, safety, and
regulatory matters.
|
|
Human Factors and Airline
Customer Service: What's Next to
Go? By: Dr.
Michael J. Dreikorn

Those of us who have been business
travelers for quite some time can remember the days when
traveling coach class was still a humane means of
transportation. However, with any free-market
economy airlines must do what they must to
survive. That means many, but not all, airlines
are charging for checked bags. The fee that
recently disturbed me was an airline charging an
additional $10 not to be seated in a center seat.
Gosh, what's next? With the ever eroding
focus on customer service, it's no wonder that
passengers are becoming more frustrated. Stories
of air-rage are becoming ever more common. But,
please recognize that the employees of the airlines are
also little more than ponds in an economic game of
chess. They too are dealing with the stresses
organizational cutbacks. This brings us to my
concern about human factors and the distressing trend
that airlines, and other types of
organizations, are
following. Organizations that place its
employees under long-term continued stress should
anticipate derogated performance and flawed decision
making processes. For example, since airlines are
charging for checked bags, passengers have been bringing
more carry-on luggage. As a frequent business
traveler, I rarely see an empty aircraft anymore, let
alone available overhead space. So, the next
location is under the seat in front of you. All
good and fine, until too many people start doing it and
there is little room to do so. Think
about the environment that is being created in this
scenario. While passengers wrangle for precious
overhead baggage space, flight attendants are playing
sheriff making sure bags fit and that aisle ways are not
blocked. When the flight takes off, bags are no
longer under the seats, but rather in the seating
aisles. Not a good recipe for safety.
The most obvious concern might be for the
possible need for emergency egress. With so many
bags, and no one checking overhead weight, will the bins
hold? Will the masses of bags at the feet of
passengers block exiting? I am not sure of the
answer, but it does not appear that those
responsible for safety are asking these questions.
As part of a decision making process, leaders should
consider the potential impacts to safety.
Frequently overlooked in economic cutbacks
are the psychological impacts. Consider your most
recent flight. How many things were broken inside
the cabin? What about the exterior paint? If
the aircraft looks that worn on the outside and cabin,
then just how good is maintenance being performed?
With airline travel beginning to resemble subway
transportation, psychologically passengers and employees
will begin to behave accordingly. And, typically
it's what you don't know or immediately see that will
cause you the greatest grief.
Particularly in safety related industries,
leaders must understand how business decisions can place
undesired stress on the total system. Now, think
about your own business and how short-sighted business
decisions can compromise safety. Also, recognize
that you may not have the total perspective.
Despite the stresses related to economics,
organizational leaders owe it stakeholders to lead in
the name of safety - and know what you don't
know. Michael J. Dreikorn, Ed.D.
President, The IPL
Group, LLC
|
|
Personal Bias and
Regulations can be a Costly
Combination
by Alden B.
Davis
Regulations give baseline guidance on how we
conduct our affairs. Regulations level the playing
field by defining the minimum requirements for everyone
involved. Regulations can be the motivating force
behind many of our daily behaviors. Reference The
ValueTree™ and let's examine how regulations overlay
it; (Click
Here)
For many industries, such as aerospace, regulations
define the product we sell and therefore touch
Revenue. Regulations define our relationships with
the workforce and compensation systems, therefore
influencing Labor. Regulations define our
relationships with suppliers, and impact
Materials. Regulations give us the ground rules
for Environmental, Health and Safety and impact Overhead
and Workers Compensation. Regulations define how
we account for the money flowing through the system with
SarbOx. And these are just the obvious ones.
With each regulation there is a person who learns
it and then translates the regulations into policy,
procedures and work instructions. Unknowingly,
these people are given massive amounts of power in
defining the cost structure of the business. This
point is made clearly in an exercise I do for a
Maintenance, Repair and Overhaul Leadership
workshop.
A line is put on the floor and people must take a
stand between a liberal or conservative response to
regulations. Every time, there is a wide range of
passionate responses with overtones of "right" and
"wrong." In one case, the story was told of a very
conservative response to a regulation that initiated a
chain of events leading to a $3 million dollar loss and
customer dissatisfaction.
The problem becomes 'who will argue with the
regulatory "expert".' The expert quotes paragraphs
and sub-sections and states emphatically "this is what
must be done." But their personal bias introduces
cost or risk. It takes a manager of steady resolve
to sort through these issues while not antagonizing the
expert into calling the regulatory agency for
support. Regulations have broad reach across The
ValueTree™ and the way we choose to respond to them is
ritualized in organizational work, effort and
cost. Be on guard for how people address
regulations and be sure to seek a broad range of
perspectives before institutionalizing your
organization's response. Value is directly tied to
your approach.
Be well and keep adding
value!
Alden B.
Davis
Visionary Consultant with The
IPL Group, LLC
(The IPL Group has the talent and experience to
help you improve quality and increase your
bottom-line.) |
|
The
following are news links relevant to quality, safety,
and regulatory matters in the Aviation, Space,
Defense and Maritime industries. These
are events which have been reported in the months
of mid-March through most of April 2009. As a
professional, it's your responsibility
to remain relevant.
Engineer
shortage puts green economy and smart grid at risk
(USA)
As a
cornerstone of his energy, environment and economic
plans, President Barack Obama urged the country to
transform its energy system to make it greener and
smarter. But a growing shortage of electric power and
energy engineers will make the path to reaching that
vision rocky.
Potential
cuts to U.S. defense programs, a slowdown in aviation
spending and the general economic malaise are forcing
small machine shops to sharpen their pencils to
stay competitive.
The
U.S.-based Center for Strategic and International
studies warned that by 2050 China will have more than
438 million people older than 60, with over 100 million
of them 80 and above.
The Boeing
Co., has announced plans to reduce its work force by 6
percent this year in response to the global recession.
At least 4,500 jobs with the company's commercial
airplanes division here in the Puget Sound region will
be lost through layoffs and attrition.
The agreement
covers three IAM bargaining units - production and
maintenance employees, firefighters and nurses - and
includes Lockheed Martin employees in Fort Worth, Texas;
at Edwards AFB, Calif.; and at NAS Patuxent River, Md.
The union has more than 3,500 total
members.
Airplane and railway manufacturer
Bombardier Inc. paid six of its senior executives a
total of $23.1-million (U.S.) last year as it divvied up
the proceeds of a record 2008 when the transportation
giant earned $1-billion for the first
time.
Alcoa is, according to a news
release, developing plans to reduce the hourly work
force by an additional 250 to 275 employees is a
difficult blow to the workers.
Booz Allen,
which provides consulting services on government
projects, is among the firms benefiting from the defense
spending. It hired 152 workers last year in the San
Diego region and now has openings for 65 more, mostly
providing consulting on quality assurance and cost
control at government projects.
Regulatory and Safety
The chairman
of the Canadian Federal Pilots Association warned on
Wednesday the country's aviation safety standards are
below international benchmarks.
The
Civil Aviation Safety Authority's new boss is reviewing
all activities at the regulator to ensure they
contribute to aviation safety as conditions in the
industry continue to tighten.
The
Senate may be considering a two-year authorization for
the FAA rather than a full, four-year bill in order to
give the Obama administration more time to determine its
funding policy.
HAI President
testified before the US House of Representatives
Committee on Transportation and Infrastructure
Subcommittee on Aviation, on the subject of Oversight of
Helicopter Medical Services, to address legislative
proposals offered by Mr. Salazar (H.R. 1201) and Mr.
Altmire (H.R. 978) and to discuss the oversight of
helicopter medical services with the
committee.
A
proposal aimed at stemming crashes of air ambulances
would require that the helicopters carry alarms that
would warn pilots if they are close to hitting the
ground.
Pilots claim
that commercial pressures could be undermining safety in
the North Sea oil industry as it emerged that Super Puma
helicopters were about to return to
service.
LAX
is by far the nation's worst commercial airport for
dangerous near-collisions between aircraft on the
ground, but attempts to fix the problem have run into
powerful political opposition.
J. Randolph
Babbitt was an aviation consultant at his firm, Oliver
Wyman, when the alliance hired him to lobby against Cape
Wind's proposed Nantucket Sound wind
farm.
The
EASA TC confirms that the design of the aircraft
complies with European safety and environmental
standards. The Phenom 100 can now be legally registered
and operated throughout the European
Union.
Alabama Aircraft Industries, Inc., a
leading provider of aircraft maintenance and
modification services for the U.S.
Government, announced that a jury in the Circuit
Court of Dale County, Alabama found in favor of the
Company in its complaint against GE Capital Aviation
Services, Inc.
Shortly before Cecil Murray's plane
plunged from the sky and into an Oakland Park, Fla.,
house last week, the 80-year-old pilot sat on a Fort
Lauderdale Executive Airport ramp and tinkered with his
aircraft.
Anne-Marie Idrac, French Minister of State
for foreign trade, said at an ongoing aerospace
convention that French companies could be suppliers of
engines, take-off and landing gears, and electronic
devices -- an industry in which the French are highly
competitive.
The family of Ron and Linda Davidson - the
Westfield couple killed when Continental Flight 3407
crashed into a house in Clarence Center in February -
has filed wrongful death lawsuits against the airline
and the plane's manufacturer alleging negligence and ''a
series of failures'' in the design and maintenance of
the ill-fated aircraft.
The aviation disaster lawyers of Baum,
Hedlund, Aristei & Goldman filed a wrongful death
lawsuit in February 2009 on behalf of Jonah and Jacob
Mink, whose mother, Susan Wehle, was killed in this
tragedy.
Test pilots from the
European Aviation Safety Agency have completed
familiarisation flights of the two Sukhoi Superjet 100
prototypes in the flight-test programme.
Indian firms not only lack quality
machineries but also absorption of supporting
technologies such as precision measuring, material
engineering and product control.
The signing of an agreement was undertaken
by The International Air Transport Association (IATA)
with Interstate Aviation Committee (IAC) and covers
aviation safety throughout the CIS region took place in
Moscow.
A
converted military plane crashed Saturday in heavy fog
in the mountains that frame the Salt Lake valley,
killing three members of a private firefighting company,
authorities said.
Ghana announced that the ministry is
to submit drafts for the extension of Ghana's
continental shelf. The drafts to be submitted to the UN
Commission on the Limits of the Continental Shelf (CLCS)
is in line with article 76 of the 1982 UN convention on
the law of the Sea which enjoins member states to extend
their maritime rights beyond the mandatory 200 nautical
miles.
Defense
Army
installations earned three Department of Defense
Environmental Awards for fiscal 2008, recognizing
progress in environmental quality, natural resources
conservation and cultural resources
management.
China showed off its nuclear
submarines to the world for the first time with two
previously top-secret vessels leading a naval parade in
the East China Sea.
Computer
equipment is arriving on stores shelves in the U.S. with
viruses and other malicious software, but industry
insiders said at the RSA conference that they don't
know whether it's the result of intentional manipulation
or just poor manufacturing processes
overseas.
The Los
Angeles class fast-attack submarine collided with an
uncharted undersea mountain Jan. 8, 2005, and was placed
in the dry dock facility for repairs after a
5,600-nautical mile open ocean transit from Apra Harbor,
Guam to PSNS and IMF.
Robotic systems that can save
lives on the battlefield are getting into Soldiers'
hands more rapidly than ever before, and the Army
Developmental Test Command is transforming its business
practices to support that effort.
Ossur, a
global leader in non-invasive orthopaedics,
announced that LTC Greg Gadson was fit last week at
Walter Reed Army Medical Center (WRAMC) with the second
generation of the Power Knee, the first technology to
use sensors, power, artificial intelligence and
actuators to provide amputees with the ability to walk
naturally and safely without even thinking about
it.
the secretary
of defense, has proposed a budget overhaul that will go
a long way toward improving our national security, but
more can be done to meet his long-term goal: creating
the right military for the 21st
century.
The
military installation in Glendale is up against Mountain
Home Air Force Base in Idaho to be home to the Joint
Strike Fighter. Luke supporters see the F-35 as vital to
keeping the base alive - a $2 billion-a-year economic
engine for Arizona - when the F-16 is phased
out.
Space
Spaceport America and the New
Mexico Space Grant Consortium at New Mexico State
University will conduct the first annual educational
launch from Spaceport America.
Smaller, less-costly satellites
weighing 500 kg. (1,100 lb.) or less are emerging as
practical options. In recent years, large countries,
including the U.S., as well as small ones have
recognized the benefits of these
platforms.
Florida
Senator Bill Nelson, a former Space Shuttle astronaut
himself, is working toward extending the shuttle program
to protect thousands of jobs in his state that would
likely be jeopardized by the programs' planned
retirement at the end of 2010.
|
AS&D Events
The
following is a listing of upcoming events relevant to
the AS&D industry.
IAQG Meeting -
Munich, Germany, October 13-16, 2009
Conference on Quality for the
Space & Defense Industry (Save the date
3/15-18/2010) |
|
This newsletter is brought to you by The IPL Group,
LLC. We hope you find the content informative and
useful. If there are other features of this
newsletter that you would like to see, let us
know. The power of our industry is not solely
driven by mechanical means, it is our intellectual base
which brings innovation and strength.
Sincerely,
Michael Dreikorn, Ed.D.
President The IPL
Group, LLC
| | |