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Compliance vs. Commitment
By: Dr. Michael
J. Dreikorn
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 Synergy of One: Creating
High-Performing Sustainable Organizations through
Integrated Performance
Leadership
In The
Synergy of One, Michael Dreikorn argues that the vast
majority of errors and system failures are the result of
ineffective leadership. And most of the shortcomings of
leadership stem from the lack of a unified and
structured system throughout their organization. The
Synergy of One explains how to create an integrated
system that incorporates resources, accountability,
culture, understanding, and leadership into one
synergistic formula that will help drive consistent
success. This synergistic system will help lead to
consistency throughout the organization - leader to
leader and department to department - which will lead to
better communication, more consistency, and ultimately
more success. Dreikorn cites examples from other
successful organizations, and provides numerous charts
and graphs to help emphasize the points being
made.
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December 2008
AS&D Quality, Safety and
Regulatory
Newsletter
Your
source for professional connection
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The objective
of this newsletter is to provide perspective to the
Aviation, Space, and Defense (AS&D) industry on
current and relevant quality, safety, and regulatory
matters in our industry.
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Compliance vs. Commitment: Is
your performance
sustainable?
When it comes to
quality, safety, financial performance, ethics, or
performance in general, we typically have systems in
place to measure compliance. These measurements
will frequently take the form of audits, which are by
their very nature reactive or trailing
measurements. Meaning, that in most cases we are
measuring variance from a requirement and depending on
the size of noncompliance, the damage has already
begun.
Moving
measurement to the left, we must think more proactively
to understand why noncompliances exist in the first
place. Keeping in mind that there is no silver
bullet that will ensure an organization is always in
compliance, it's important to view performance as a
process with multiple input variables. Some of
these input variables include process design, product
complexity, communication systems, financial alignment,
leadership, as well as, various
others.
However,
there is one performance input variable that is
frequently ignored in organizations - that is
commitment. For the most part, when our
organizational members come to work they want to do a
good job. They also want to comply with the
requirements of their work environment and work
processes. But, they may not always understand why
a process is designed in one way or another.
Frequently, processes may be designed in such a way that
they can be perceived as bureaucratic and
wasteful. When this is the case, from a human
factors perspective the best we can expect is
compliance. We should also anticipate variance and
noncompliance because those enacting the process may not
understand why a process is designed in one way or
another.
For a person
to be compliant they don't necessarily need to
understand why a process is designed the way it
is. They only need to know what is expected of
them and perform accordingly. On a higher level of
performance sustainability there is the concept of
commitment. For a person to be committed to
something, they must understand why that something is
important and why work must be executed in one way or
another. Once understanding is established, a
person's belief structure will reinforce behavior and
performance. Ideally, organizations should be
striving for performance commitment and not
compliance.
If a person
understands and believes in something, they will
want to behave and perform accordingly.
If a person is only compliant, then they will behave and
perform because they have to. An
organization that is committed will always out perform
an organization that is simply compliant. This
brings us back to measurement. Compliance audits
will always be necessary; however, commitment
assessments will provide greater assurance against
noncompliance.
For an
organization to start the journey of commitment
performance, simply ask members if they know why the
work they are doing is important. And, do they
understand why it's important to be performed as
defined? If members do not have an understanding,
then the organization will have an immediate indication
of how big their challenge is. The concept of a
committed organization warrants much more discussion
than can be provided in this column. But here's a
brief list of considerations to ponder.
- How do you
know if your people know how to do their job?
- How do you
know if your people understand and are committed to
what they are doing?
- Are
organizational processes designed to match
requirements?
- Are there
means for organizational learning regarding meaning
and importance of work?
- Do members
understand how their work is applied by the customer?
- Do members
understand the safety relationship of their work?
- Are
performance objectives aligned with leadership
behavior?
- Does
organizational planning and communication support the
expectations for performance and
behavior?
The above
list is just to start the thought process around
organizational commitment. But here's my challenge
to you. If your organization has repetitive
noncompliances, chances are your people are not
committed to performance. What are you going to do
about it?
For more
discussion on sustainable performance, read The Synergy
of One and/or contact The IPL Group for
support.
(The
IPL Group helps organizations deploy sustainable
performance improvement.)
|
 The following are news links
relevant to quality, safety, and regulatory matters in
the Aviation, Space, Defense and
Maritime industries. These are events
which have been reported in the months
of November through mid-December 2008.
As a professional, it's your
responsibility to remain relevant.
Workforce
Steps like
introducing a two-fold increase in allowances, upgrading
the ration quality and providing psychological
counselling are some of the measures taken by the
government to boost the morale of armed forces.
Of more than 5,000 U.S. workers polled
this summer, 74 percent said they had personally
observed misconduct within their organizations during
the prior 12 months, unchanged from the level reported
by KPMG survey respondents in 2005.
The two executives now spearheading the drive to
fix the problems at Boeing Commercial Airplanes, Pat
Shanahan and Ray Conner, are positioned to eventually
replace Chief Executive Scott Carson - provided they can
make it all
work.
Regulatory &
Safety
 Mr
McCormick will take up the position on 1 March 2009,
replacing Mr Bruce Byron AM who completes a term of over
five years on 28 February 2009.
A move by the Federal Aviation
Administration to reduce overtime and training for air
traffic controllers at Orlando International Airport
will result in tower and radar operations running less
smoothly, according to the union representing the
controllers.
Just in time for Christmas, the agency issued final
regulations designed to provide both freedoms and limits
for the growing unmanned, amateur rocket industry, while
ensuring it preserves what the FAA called its good
safety record.
US officials are investigating left main landing
gear failures on two types of Bombardier regional jets
on two separate occasions this week, incidents that left
the aircraft damaged but did not result in any passenger
injuries.
 Airspace restrictions and
procedures implemented around Washington after the Sept.
11 terrorist attacks are now permanent.
Indonesia has called on the European Union to lift
its ban on the country's carriers from the 27-nation
bloc's airspace after Jakarta passed a new aviation
law.
Aging facilities run by the Federal Aviation
Administration are plagued by problems including foggy
control tower windows and water dripping from the
ceiling, according a new inspector general's
report.
FAA has published the final version of Advisory
Circular (AC) 150/5200-30C to assist airport operators
in developing a snow and ice control plan, conducting
and reporting runway friction surveys, and establishing
snow removal and control procedures.
 More than 70 airlines have signed
agreements with the Federal Aviation Administration to
participate in the Aviation Safety Action Program, known
by the acronym ASAP.
So far in 2008, a total of 28 Americans have
been killed in medical helicopter crashes, by far the
greatest annual number of fatalities ever. As major
commercial airline fatalities have decreased
dramatically, the rate of medical helicopter deaths has
sky-rocketed.
Nine airlines already have lost their membership
because they did reach interim targets. IATA expects the
number of carriers included in its IOSA registry to
exceed 270, including 210-220 IATA
members.
Civil
Aviation
 A
man who faked his qualifications to perform
maintenance checks on Qantas 747s and then falsified the
character references he was relying on to get a lighter
prison term has been sentenced to three years and
five months behind bars.
In the latest setback
for pilot-airline cooperation on safety initiatives, US
Airways became the third mainline U.S. airline to
discontinue voluntary programs for reporting operational
incidents.
Newark airport first hub to test
satellite system (USA)
The Ground Based
Augmentation System uses global positioning data instead
of radar to pinpoint aircraft positions. Officials hope
it will reduce congestion at the airport by allowing
planes to fly closer together without compromising
safety.
 The
stand-off between environmentalists and entrepreneurs is
crystallising around the implementation of EU directives
on pollution.
 Embraer announced on Dec. 15 that
its Phenom 100 very light jet has earned FAA type
certification. This follows its award of Brazilian
certification last week.
A search is
continuing for a plane that disappeared in mysterious
circumstances after leaving the Dominican Republic with
12 people on board.
 The
Boeing Co. is pushing back the schedule of its troubled
787 Dreamliner jet program by about six months as it
works to unwind delays caused by the recently concluded
union-machinists strike, and by thousands of improperly
installed fasteners on the first couple of jetliners on
the production line.
 LET Aircraft Industries, a Czech
civil aircraft manufacturer, plans to manufacture 15
airplanes for the next year and expand its production
capacity despite the economic slowdown in world
markets.
 The
owners' predicament emerged after Englewood, Colo.-based
Adam Aircraft closed its doors and filed for bankruptcy
earlier this year after failing to secure tens of
millions of dollars in financing in the nation's
credit-strapped economy. The company's assets have been
liquidated.
FAA moves to
avoid confusion during Delta-Northwest integration
(USA)
The FAA has issued new phraseology rules
in an effort to "avoid confusion" over the
identification of Northwest Airlines and Delta Air Lines
aircraft for pilots and controllers as the companies
combine operating certificates and more than 350
Northwest aircraft are painted in Delta colours over the
next 12 to 14 months.
China is urging its troubled state-owned airlines
to cancel or defer new aircraft purchases amid the
global economic turmoil - a move that could hurt
American and European aircraft
makers.
Maritime
Dubai Maritime City, the world's first
purpose-built maritime centre and part of the Dubai
World Group of companies, has announced that boat owners
can now avail of new services within the integrated
maritime centre including boat lifts, hull cleaning,
general below waterline maintenance such as anode
replacement, and re-launches in less than one
hour.
The Marine Management Organisation (MMO) is a new
body that will be created by the Government's Marine
Bill to be the centre of marine expertise, looking after
all of the UK's marine
activities.
Defense
General
Dynamics Ordnance and Tactical Systems announced today
that it has successfully demonstrated the ability to
maneuver and guide 81mm air-dropped mortars to a
stationary ground target after release from an aircraft.
The guide-to-target flight tests verified the ability of
the novel General Dynamics guidance system to provide a
precision strike capability utilizing low-cost
mortars.
Regarding the Dec. 5
launch from the Kodiak Launch Com-plex, the Missile
Defense Agency (MDA), Army and Alaska Aerospace
Development Corporation (AADC) continues to blatantly
disregard the safety of Kodiak Island village residents
and others by launching missiles in a southeast
trajectory. This flight path puts a missile within 14
miles of Old Harbor as it passes over.
 Testing of the F135 engine
developed by Pratt & Whitney, for the F-35
Joint Strike Fighter was halted nearly two weeks ago
after the damage caused by foreign object
debris.
 The ship's
construction began March 2004 and the keel was
authenticated during a ceremony held, April 12, 2008.
New Mexico is named for "The Land of Enchantment." Upon
delivery to the Navy in 2009, it will be the most modern
and sophisticated attack submarine in the world,
providing undersea supremacy well into the 21st
century.
As part of the wholesale effort to modernize its
military, the Polish government has officially brought a
close to conscription, making last week's class of
drafted recruits the final one after 90 years of
compulsory military service on this soil, which felt the
tremors of some of the worst the last century's wars
could
offer.
Space
Dodd,
Lieberman, Larson hail compromise on space suit contract
(USA)
 In
the original competition, NASA selected Oceaneering
International, a firm that specializes in deep sea
diving suits, instead of Hamilton Sundstrand, the
company that has manufactured America's space suits for
more than 40 years. That decision was withdrawn after
the NASA Inspector General and Hamilton Sundstrand
raised concerns about the fairness of the
competition.
 The FAA has granted a launch site
license to Spaceport America, Virgin Galactic's $198
million base for launching tourists into space.
 The
new engine, designated the 5K18, produces between
2500-2900 lbf thrust by burning a mixture of liquid
oxygen and kerosene.
Materials/Methods
As manufacturers come to accept the inevitability
of RFID, they are also discovering some tangible
benefits.
 The
new, closed Y.XST225-VF variofocus system is thus
sealing the gap between microfocus and conventional
X-ray tubes in digital radiography and computed
tomography, especially for X-ray applications in the
automotive, aviation and aerospace
industries.
 Beginning in Reno, Nev., and
concluding in Leesburg, Fla., the flight lasted 11 hours
and 13 minutes, reaching altitudes of 13,000 to 17,000
feet. |
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This newsletter is brought to you by The IPL Group,
LLC. We hope you find the content informative and
useful. If there are other features of this
newsletter that you would like to see, let us
know. The power of our industry is not solely
driven by mechanical means, it is our intellectual base
which brings innovation and strength.
Sincerely,
Michael
Dreikorn, Ed.D.
President The IPL
Group, LLC
| | |
Conference on Quality in the
Space and Defense Industries - Cape Canaveral, Florida
- 16 - 17 March,
2009