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Keep an eye open for changes at your
suppliers
By: Dr. Michael J. Dreikorn
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The failure of common objective in multi-party work
solutions |
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 Synergy of One: Creating High-Performing Sustainable
Organizations through Integrated Performance
Leadership
In The
Synergy of One, Michael Dreikorn argues that the vast
majority of errors and system failures are the result of
ineffective leadership. And most of the shortcomings of
leadership stem from the lack of a unified and
structured system throughout their organization. The
Synergy of One explains how to create an integrated
system that incorporates resources, accountability,
culture, understanding, and leadership into one
synergistic formula that will help drive consistent
success. This synergistic system will help lead to
consistency throughout the organization - leader to
leader and department to department - which will lead to
better communication, more consistency, and ultimately
more success. Dreikorn cites examples from other
successful organizations, and provides numerous charts
and graphs to help emphasize the points being
made.
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AS&D Quality, Safety and
Regulatory
Newsletter
Your source for professional
connection
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The objective
of this newsletter is to provide perspective to the
Aviation, Space, Defense (AS&D) and Maritime
industry on current and relevant quality, safety, and
regulatory matters.
|
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Keep an Eye Open for Changes
at Your Suppliers
By: Dr.
Michael J. Dreikorn
Over the
past two decades, our industry has undergone a
significant change in the way it accomplishes its work
process. When I started out, most aviation, space
and defense (AS&D) organizations were vertically
integrated. Meaning, though they employed
suppliers, the majority of work performed was within its
own four walls. Today, the landscape has
significantly changed. Organizations trend towards
outsourcing their production and service activities and
focus on integration, assembly, and customer
interface.
However, in addition to
various other risks in such a business model, not
keeping your eye on the changes that suppliers are
engaged in can deliver disastrous results. A
supplier that was performing well last year may not be
able to sustain positive performance today.
Consider for a moment how much change is realized within
your own organization. Your suppliers are
realizing the same changing environment your
organization is, and possibly more so.
The
concept of the food-chain is real. If your
organization finds itself high up the chain, there are
most likely fewer predators that will cause you
grief. The lower an organization is in the chain,
the more opportunities there are for overwhelming
challenges to be realized. Here are a few
examples:
Intellectual Drain: The average
age of a professional in our industry is 60 years old.
That means that many of our people can leave the
industry when the economy improves or they find
something better to do. As we all know, the
majority of the knowledge our organizations have are
imbedded in the minds and hands of our people.
Keep an eye of talent drain at your
suppliers.
Quality Leadership: The
knowledge base that is required to understand product
and process conformance, as well as, compliance to
various regulations, standards, and specifications is
broad and complex. Keep an eye on the key
Quality people at your
suppliers.
Organizational
Leadership: The fastest way to put change
performance is through key leadership changes.
Leaders make decisions about personnel, money,
strategies, and process, so they can have a direct and
immediate influence on performance. Keep an
eye on changes of key leadership positions within your
supplier base.
Financial
Capability: In our downturn economy, we all
struggle with our budgets. Suppliers are in the
same boat. As they engage in cutbacks, keep an
eye on what it is they are cutting. And
realize that sometimes it takes years to recognize the
failures of poorly selected
cutbacks.
Multi-tier Outsourcing: If
it's good for your organization to outsource your work,
then why wouldn't your supplier do the same?
Keep an eye on what is being outsourced and how
sub-tier suppliers are being qualified and
monitored.
My point is simple; do not
assume that performance is a constant.
Organizations have the ultimate responsibility for their
suppliers and assumption is not a means of
measurement. Ongoing monitoring of changes within
the supplier base, by people who have experience in
recognizing red flags and distress, is necessary to
prevent unwanted surprises. The cost of a product
failure in operation can easily dwarf the cost of
prevention by more than 100 times. This is one of
those processes that we can apply the pay-me-now or
pay-me-later scenarios. So, please keep an eye on
changes within your supplier base and create robust
processes for doing
such.
Michael J.
Dreikorn, Ed.D.
President, The IPL Group,
LLC
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The Failure of Common
Objective in Multi-Party Work
Solutions
by Alden B.
Davis
 "Results" become non-negotiable for
today's managers. Using the ValueTree™
as our reference point we see why managers are
pushed to drive up earnings while simultaneously driving
down invested capital. This leads people to make
decisions that optimize their immediate situation while
increasing risk to the total system. The NTSB's
analysis of Air Midwest Flight 5481 dramatically
demonstrates this point. http://www.ntsb.gov/events/2003/AM5481/default.htm
The plane crashed as a result of three
deviations to the aircraft maintenance
manual. The case study reminds us that the
work must be central to our thinking and the team of
people doing the work must be seen as integral to
success. USAirways contracted with Air Midwest for
flights who contracted maintenance work to Raytheon
Aerospace (majority owned by Veritas Capital) who
sub-contracted labor from SMART, Inc. On the
actual shop floor where the maintenance work was
conducted, Air Midwest, SMART and Raytheon were
represented to varying degrees. The financial climate
drives objectives that become common for each
business. Managers make decisions that optimize
their results, but when it comes to the shop floor where
three companies are present to do the work, the work can
get compromised as seen on Flight 5481.
I see two trends emerging that need our
immediate attention. First, personnel in shop
management positions are rotating every two years.
The technical complexities and the centrality of the
work and workers become underappreciated and decisions
to reduce costs and capital get made with fewer
rigors. Second, the outsourcing of work to reduce
headcount and labor costs is being pushed by senior
managers. However, the new work of contracts,
contract management, service level agreements and
auditing is not seen as necessary work to add.
Trust becomes the basis for cross-company working
relationships. Trust that certifications are
current. Trust that workers are trained and
performance is managed. Trust that inspections are
conducted according to the manuals. Trust that
workers have sufficient work instructions and help
solving problems. Trust that everyone is available
at the right time to do their piece of the work.
Trust that someone is accountable for the final
results.
Our businesses demand
attention to detail, a relentless focus on quality,
clarity of command and a unified team of people doing
the work. Financial pressures will continue to
drive new and creative responses and we must be ready to
provide steady guidance and counsel so that quality is
never compromised.
Be well and keep adding
value!
Alden B.
Davis
Visionary Consultant with The
IPL Group, LLC
(The IPL Group has the talent and experience to
help you improve quality and increase your
bottom-line.) |
|
 The
following are news links relevant to quality, safety,
and regulatory matters in the Aviation, Space,
Defense and Maritime industries. These
are events which have been reported in the month
of May 2009. As a professional, it's
your responsibility to
remain relevant.
Regulatory and
Safety
 The
Senate confirmed former Air Line Pilots Association
president Randy Babbitt as the next FAA Administrator
for a five-year term.
A federal investigation into the crash of
a Colgan Air commuter plane that killed 50 people in New
York state has put the focus on regional airlines at a
particularly vulnerable time for a business travel
industry coping with recession.
A flight safety officer divulged a secret
Monday about why he has worn a beard and moustache for
the past six years -- from the day he discovered the
pivotal piece of evidence that solved the mystery about
the disaster of China Airlines' Flight 611 that
disappeared May 25, 2002.
 For the last three years, the
number of accidents/incidents taking place during a
landing or a take-off-- involving Indian carriers at
Indian airports--has been on a steady
rise.
 Gulfstream International Airlines
has been fined $1.3 million for improper scheduling of
flight crew time and for installing unapproved
automotive rather than approved aircraft air-conditioner
compressors on its aircraft.
 The faults were discovered by the
International Civil Aviation Organisation during an
inspection under its universal safety oversight audit
programme (USOAP).
A federal airline safety program that
began as a way to reduce accidents devolved into an
ineffective mess and, worse, turned into what airline
workers came to understand as way of avoiding discipline
if they made errors.
GAMA is praising the passage of the FAA
Reauthorization bill but expressing concern over a
provision that would invalidate a bilateral aviation
safety agreement with the European Union (EU),
threatening safety cooperation with Europe and
potentially jeopardizing thousands of US jobs across the
country.
 A DGCA
official said that the regulator had overcome in about
two months 54 of the 89 shortcomings pointed out by the
FAA.
Federal safety regulators advised AMR
Corp's American Airlines to fix problems in its internal
safety program revealed in 2007 when a jetliner crashed
in St. Louis after catching fire.
The Civil Aviation Safety Authority has received
funding in the 2009-10 Budget to allow it to establish a
new board of experts to oversee the safety of
Australia's aviation
industry.
Civil
Aviation
 JetAmerica
will begin flying July 13, serving Toledo as well as
Lansing, Mich.; South Bend, Ind.; Newark, N.J.; and
Melbourne, Fla. Three times weekly, there also will be
flights between Toledo and Minneapolis.
Many of these mechanics continue to work
in the commercial airline industry, as well as for
aircraft manufacturers and privately owned aircraft
maintenance facilities, according to records and
interviews obtained by WFAA-TV.
 Dart Helicopter Services
announces that their affiliated partner, DART Aerospace
Ltd., has received ANAC approval for their A119 / AW
119MKII Heli-Access-Steps™. Transport Canada, FAA and
EASA certification has been previously
received.
 Since 1999,
22 pilots have appealed to the National Transportation
Safety Board in the United States after the Federal
Aviation Administration took action against them for
alcohol consumption.
A software bug resident in a wide range of
multi-mode GPS receivers (MMR) built by Rockwell Collins
could cause datalink and other problems during the
chronological transition from 20 to 21 June, cautions
the European Aviation Safety Agency.
CSafe, provider of technology solutions
for the temperature sensitive airfreight market,
announced its AcuTemp RKN received approval from the
European Aviation Safety Agency, making it the first and
only active RKN of its kind to obtain approvals from
both EASA and the FAA.
 There are still no viable bidders
for Eclipse Aviation nearly 90 days after its creditors
petitioned the U.S. Bankruptcy Court for the District of
Delaware on Feb. 24 to liquidate the Albuquerque VLJ
start-up's assets in accordance with Chapter 7 of the
federal bankruptcy laws.
First
Chinese-made Airbus takes off
(China)
 The
first Airbus passenger jet built at a new factory in
China has made its maiden flight in a step the company
hopes will help boost its share of aircraft sales in the
expanding Chinese market.
Aviation safety professionals including
pilots, air traffic controllers, researchers, aviation
executives, government leaders and labor officials from
around the world will convene in Washington, D.C., Dec.
1-3, 2009, for the premier International FAA Runway
Safety Summit hosted by
FAA.
Maritime
The first
pleasure boat to be built in the Subic Bay Freeport has
passed its sea trial with impressive performance,
setting another milestone for the Subic Bay Metropolitan
Authority (SBMA), which is building up this former US
naval base as globally-competitive maritime hub.
Sydney Ports Corporation has
announced modest increases to navigation service,
container wharfage and security charges, effective 1
July 2009 to help fund record levels of infrastructure
investment.
The dispute is over a California Air
Resources Board regulation that takes effect July 1 and
mandates all ships that come within 24 miles of the
coast use cleaner burning
fuel.
Defense
D.C. ranked No. 3 due to the presence of
the government, which employs one in eight workers in
the D.C. area and supports nearby companies across
various industries. Northern Virginia technology firms
and Maryland biotechs also offer many job opportunities,
noted the magazine.
 Manufacturers of body armor say
the U.S. Army's decision to move testing from private
companies to in-house has increased costs by more than
500 percent and undermined research and development of
life-saving equipment.
The Raytheon warhead is the critical
weapon in the $35.5 billion U.S. network of ground-based
interceptor missiles linked by satellites, radar
and
communications.
Bath Iron Works
lays DDG 111 keel (USA)
 Maine-based Bath Iron Works has
laid the keel of the Navy's new Spruance (DDG 111)
Arleigh Burke-class destroyer.
The chief executive of the military
contractor under scrutiny in the electrocution of U.S.
troops in Iraq said the electrical codes it used in
the buildings it maintained in the war zone "were known
and thought to be acceptable" by the Pentagon.
An Indonesian military transport plane
carrying soldiers and their families has crashed into
homes and burst into flames, killing at least 78
people.
Space
 Gen.
Bolden would be the first African American to lead NASA
and only the second astronaut to lead the
administration in its 50-year history.
 Estimates are that anywhere from
3,500 to as many as 10,000 members of the space center's
total workforce of 14,800 could ultimately lose jobs.
And the National Aeronautics and Space Administration
estimates that each job at Kennedy creates 1.8 jobs
elsewhere in Florida -- meaning a total of up to 28,000
jobs could be at risk statewide.
 The
Constellation program is gearing up as the shuttle winds
down. But other shuttle replacements have been scuttled
before.
 Western analysts seem to believe
that India's resurgent space programme is a reaction to
China's growing success in the field. But Indian
officials deny this, saying its programme is entirely
based on India's own needs.
House Science Committee members from both
parties expressed alarm that NASA's proposed
funding will not allow it to carry out its assigned
mission, with the greatest concern over the space
agency's ability to develop a new generation of manned
space vehicles.
Technology &
Process
While CEMs working in the defence sector
are being driven hard to deliver projects in days,
rather than weeks, those with civil contracts are facing
the ever present threat of
offshoring.
 The
U.S.Army is utilizing state-of-the-art membrane water
purification technology to support highly mobile
military operations and humanitarian missions.
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AS&D Events
The
following is a listing of upcoming events relevant to
the AS&D industry.
IAQG Meeting - Munich, Germany, October 13-16,
2009
Conference on Quality for the Space &
Defense Industry and the Civil Aviation Safety Symposium
will be held together in Florida (Save the date
3/15-18/2010) |
|
Dreikorn Awarded with William
Goeller
Award 
During the
2009 Conference on Quality for the Space and Defense
Industries (CQSDI), Dr. Michael J. Dreikorn was awarded
the American Society for Quality - Aviation, Space,
& Defense Division's highest award, The William
Goeller Award of Excellence. The
inscription reads "For distiguished and dedicated
service to the Quality profession in the advancement of
Quality principles and practice."
(In photo: Debra Harrison - Chair,
Dr. Dreikorn, and Steve Meyer -
Chair-Elect) |
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This newsletter is brought to you by The IPL Group,
LLC. We hope you find the content informative and
useful. If there are other features of this
newsletter that you would like to see, let us
know. The power of our industry is not solely
driven by mechanical means, it is our intellectual base
which brings innovation and strength.
Sincerely,
Michael Dreikorn, Ed.D.
President The IPL
Group, LLC
| | |
