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Self-evaluating performance: Why do we
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By: M. Dreikorn
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October 2008
AS&D Quality, Safety and
Regulatory
Newsletter
Your
source for professional connection
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The objective
of this newsletter is to provide perspective to the
Aviation, Space, and Defense (AS&D) industry on
current and relevant quality, safety, and regulatory
matters in our industry.
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Self-evaluating
performance: Why do we audit?
From time-to-time we all go see a doctor for a
check up. Sometimes the visit is purely
preventative, and sometimes it's in response to signals
our body is sending us. Organizational systems are
pretty much the same way. If we monitor our
organization to ensure it's performing the way it ought
to be, then we should not have any grand
surprises. However, if the organization's
performance is not monitored, we are then working off of
assumptions and are then prime for the big
surprises.
In social systems such as organizations, the
methodology that is frequently applied to measuring
performance is referred to as auditing. Auditing
is simply a measurement of variance from a norm.
The greater the degree of variance, the greater the
potential for significant problems. Depending on
what is being audited, organizations will traditionally
place varying degrees of value to the audit
process.
For example, when it comes time for an inventory
audit, organizations will frequently shut down
operations for periods of time to count inventory.
They may also recruit every available employee to
participate in the process. In a similar accord,
financial audits by the comptroller will also garnish a
high degree of organizational engagement. However,
when it comes time to perform an audit of the
organization's quality system, it's frequently like
pulling teeth to gain any support. Why might that
be?
It just might be that the perception of value is
not always understood. For inventory and financial
audits the perceived value is immediate and
tangible. The consequences associated with audit
findings can also be severe and quick. On the
other hand, when something is discovered in a quality
management system audit there is frequently a
negotiation and the corrective action is worked by an
isolated few. The tangible consequences, such as
repair and warranty expenses, are also very easy to hide
by associating them to other causes.
The reality is that until organizations recognize
the value of robust quality management system audits,
the process will not be executed in a value-adding
fashion. So, for those who are charged with the
responsibility for auditing the areas of quality and
safety, the biggest challenge is to ensure that
organizational leaders understand why these audits are
occurring and how they can contribute to the success of
the organization. To accomplish this, we must
speak in terms that organizational leaders will
understand - which equals something tangible and easy to
grasp.
Here are a few ideas on how to facilitate
understanding of audit value:
- Relate how noncompliant processes impact
turn-times
- Relate in-line discrepancies to impact on takt-times
- Relate rework and repair to standard-cost-per-hour
- Relate remedial training to productivity standards
- Relate poor customer satisfaction to loss of
market share
- Relate remedial field actions to impact on
profitability
Whatever terms the organization applies to measure
performance at the top of the organizational ladder, are
the terms we must communicate in to ensure
understanding. Without understanding there can
certainly not be any buy-in, let alone commitment. And
remember, the measurements are a two sided sword.
You must also speak to the positive. If the
organization engages proactive measures to increase its
capabilities, the measurements will also improve.
(The
IPL Group helps organizations deploy sustainable
performance improvement.)
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 The following are news links
relevant to quality, safety, and regulatory matters in
the Aviation, Space, Defense and
Maritime industries. These are events
which have been reported in the month of September
2008. As a professional, it's your responsibility
to remain relevant.
Workforce
For
Boeing, the strike is about cost, control and
reputation. The aerospace giant could be losing as much
as $100 million daily in deferred profits.
The
financial crisis could yield a bumper crop of U.S.
military recruits if the recent plunge in stocks
translates into job losses and an even weaker
economy.
Prime Minister Stephen
Harper reiterated his promise that a re-elected
Conservative Government will invest in scientific
research and development to help create jobs and to help
Canada reach its potential to be a world leader in
science and technology.
In
contributing $3 billion in 2007 to the state's economy,
private technology companies represent only a small
percentage of overall earnings in Hawaii's business
sector. But a new analysis of Hawaii's position in
technology industries released last week said employment
in the sector should continue to grow at 2.1 percent
annually, and will require 1,650 trained workers
statewide every year.
Aer Lingus,
the lossmaking Irish airline, has set itself on a
collision course with its ground services staff and
cabin crew over a radical restructuring plan aimed at
reducing its workforce by more than a third through
outsourcing and job
cuts.
Regulatory &
Safety
The Air
Navigation (Environmental Standards For Non-EASA
Aircraft) Order 2008 (EU)
The Order sets out
the noise and emissions standards with which specified
categories of aircraft that are not subject to
Regulation (EC) No. 216/2008 of the European Parliament
and of the Council of 20th February 2008 on common rules
in the field of civil aviation and establishing a
European Aviation Safety Agency, and repealing Council
Directive 91/670/EEC, Regulation (EC) No 1592/2002 and
Directive 2004/36/EC must comply.
GPS for jets
fails to obtain clearance (USA)
Funding
delays and the complexities of the switchover have kept
the project grounded. The government does not expect to
have it up and running until the early 2020s, and
without a major commitment, supporters warn that even
that goal might be not be attainable.
RP to build
aviation library for compliance
(Phil)
The
Philippines will build a library for the airline
industry as part of efforts being made to convince the
US Federal Aviation Authority (FAA) that the
country deserves Category 1
status.
An Auburn
company that did repair work for Alaska Airlines has
agreed to pay nearly $30,000 to a former employee who
was laid off after she accused the company of ignoring
federal air-safety standards.
 Taken from the cockpits of
Horizon Air airliners, the videos are a violation of
regulations prohibiting distractions in a supposed
sterile cockpit environment and the use of electronic
devices onboard such aircraft.
 About 150 workers at IMP
Aerospace in Halifax refused to go to work Thursday,
claiming their long list of health and safety concerns
has fallen on deaf ears.
 Citing
numerous instances over the past several years in which
engine fan cowls have taken flight of their own accord
-- and right off a number of Airbus A320-Family
aircraft, and Bombardier CRJ
models.
 American law firms, Nolan Law
Group and Ribbeck Law Chartered, filed a Petition
for Discovery in the state court in Chicago arising from
the Boeing 737 crash of Aeroflot-Nord Airlines in Perm,
Russia on September 14,
2008.
A proposal to allow military fighter
aircraft (F-16s) to fly training missions as low as 500
feet above ground at speeds up to 650 mph is being
considered by the Federal Aviation
Administration.
Two London airports have won permission
for large increases in the number of flights and
passengers they
handle.
Mobiles,
laptops a risk to air safety - expert
(AUS)
 Could a laptop computer or mobile
phone have caused Qantas QF72 to plunge near Exmouth in
Western Australia this week? The answer is
yes.
Spring
Singapore and the Association of Aerospace Industries
Singapore (AAIS) signed a memorandum of understanding
(MOU) with US non-profit organisation Performance Review
Institute (PRI), which administers the
accreditation.
Business
aircraft manufacturers are scouring their order backlogs
for signs of weakness as the global economic turmoil
makes it harder for customers to buy new aircraft and
finance those already on order.
The Spanair
SA plane that crashed in Madrid in August, killing 154
people, took off without activating the wing flaps to
increase lift, investigators said in a preliminary
report.
By establishing a national network of
marine highways, the plan calls for offering incentives
and government assistance to shippers and other
companies to begin shifting cargo from roadways and onto
waterways, relieving traffic congestion, reducing
emissions and expanding the nation's capacity to move
goods as international trade grows.
RAS Laffan Industrial City (RLC) grabbed
the limelight at the Seatrade Middle East and Indian
Subcontinent Awards ceremony in Dubai by winning the
'Energy: Oil & Gas Award'.
The authority's "Pledge For Growth"
project directs specific efforts to the ports' impacts
on air quality, land uses, water quality and general
impacts on quality of life
values.
Defense
 The
Naval Surface Warfare Center Dahlgren Division is
getting another key Navy research and development lab.
Construction began on a $25 million building to
house the Dahlgren Research Development and Acquisition
and Test and Evaluation Consolidation
Facility.
Richard B. Kendall, a lawyer for the
Natural Resources Defense Council, which had sued the
Navy over the exercises, insisted that courts have an
important role to play in protecting
whales and dolphins even when the executive branch
asserts a national security
interest.
Army exercises
spark environmental fears (AUS)
The Shoalwater Bay Protection Society is
hoping the Australian Defence Force (ADF) will tell it
more about next year's joint military exercises with the
United States.
Former METS
employees question the work they did on Fort Drum. They
were hired by METS to up-armor vehicles for the 3rd
Brigade's deployment. The workers were laid off after
about a week and they say the humvees may not be safe
for combat.
The U.S.
Navy's shipbuilding program faces "huge" continuing
challenges from cost growth and other issues, Adm.
Michael Mullen, the chairman of the Joint Chiefs of
Staff.
The Defense
Security Cooperation Agency notified Congress of a
possible Foreign Military Sale to Taiwan of 182 JAVELIN
guided missile rounds and 20 JAVELIN command launch
units, as well as associated equipment and services. The
total value, if all options are exercised, could be as
high as $47 million.
The Indian
Air Force (IAF) is in the midst of a transformation and
is taking some 'confident steps forward' in becoming an
aerospace power 10 years from now.
This system,
which can be considered the world's most advanced and
technically capable rescue system, replaces the DSRV
submarine rescue vehicles MYSTIC and AVALON that have
been the world bench mark for submarine rescue systems
for nearly 40 years.
After nearly
a decade of political bickering in both Taiwan and the
United States, the Taiwanese government has officially
asked for a $6.5 billion dollars in weapons, and the
U.S. has agreed to
deliver.
A Russian Soyuz spacecraft was hauled to the
launch pad at the Baikonur Cosmodrome in Kazakhstan,
setting the stage for blastoff on a critical flight to
the international space
station.
A survey found 65 cases of cancer among 301
people who had worked since 1985 at two office buildings
on Glenn's north campus. State and federal investigators
called the rates typical of cancer, which strikes about
half of U.S. males and a third of U.S.
females.
Materials
Composites on
the wing (USA)
The aerospace
industry is embracing composites in a big way. Lou Reade
reports on some of the latest
innovations.
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Synergy
of One: Creating High-Performing Sustainable
Organizations through Integrated Performance
Leadership
In The Synergy of One, Michael Dreikorn
argues that the vast majority of errors and system
failures are the result of ineffective leadership. And
most of the shortcomings of leadership stem from the
lack of a unified and structured system throughout their
organization. The Synergy of One explains how to create
an integrated system that incorporates resources,
accountability, culture, understanding, and leadership
into one synergistic formula that will help drive
consistent success. This synergistic system will help
lead to consistency throughout the organization - leader
to leader and department to department - which will lead
to better communication, more consistency, and
ultimately more success. Dreikorn cites examples from
other successful organizations, and provides numerous
charts and graphs to help emphasize the points being
made.
Buy Now for $45-USD.
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This newsletter is brought to you by The IPL Group,
LLC. We hope you find the content informative and
useful. If there are other features of this
newsletter that you would like to see, let us
know. The power of our industry is not solely
driven by mechanical means, it is our intellectual base
which brings innovation and strength.
Sincerely,
Michael
Dreikorn
President The IPL
Group, LLC
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