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Management
Review: Is it working for you?
By: Dr. Michael J.
Dreikorn
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Inside the circle but not at the table: The
challenges of managing Government cleared
work
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Synergy of
One: Creating High-Performing
Sustainable Organizations through Integrated Performance
Leadership
In The
Synergy of One, Michael Dreikorn argues that the vast
majority of errors and system failures are the result of
ineffective leadership. And most of the shortcomings of
leadership stem from the lack of a unified and
structured system throughout their organization. The
Synergy of One explains how to create an integrated
system that incorporates resources, accountability,
culture, understanding, and leadership into one
synergistic formula that will help drive consistent
success. This synergistic system will help lead to
consistency throughout the organization - leader to
leader and department to department - which will lead to
better communication, more consistency, and ultimately
more success. Dreikorn cites examples from other
successful organizations, and provides numerous charts
and graphs to help emphasize the points being
made.
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AS&D Quality, Safety
and Regulatory Newsletter
Your source for
professional connection
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The objective of this newsletter is to
provide perspective to the Aviation, Space, Defense
(AS&D) and Maritime industry on current and relevant
quality, safety, and regulatory matters.
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Management Review: Is it working for
you?
By: Dr. Michael J.
Dreikorn

A basic premise of management is to ensure
the organization for which they are responsible has the
resources it needs to perform and to ensure performance
is meeting expectations. This premise is clearly
stated as an expectation in the quality management
standard ISO9001:2008. It states:
Top management
shall review the organization's quality management
system, at planned intervals, to ensure its continuing
suitability, adequacy and effectiveness. This
review shall include assessing opportunities for
improvement and the need for changes to the quality
management system, including the quality policy and
quality objectives.
ISO9001:2008 also
provides a detailed list of inputs that must be included
in the management review, as well as, a list of output
expectations. Without question, any organization
that honestly commits itself to not only compliance with
the standard, but also strives for sustainable success
will embrace the process of management review whole
heartedly. However, the organization that seeks
only the certificate on the wall may only engage the
management review process as a mandatory task.
Growing up, I was
always taught that if something is worth doing then it
should be done well. The same is true for the
process of management review. Though frequencies
of management reviews are not specified in the standard,
they should be planned frequently enough to make a
difference. It's amazing to find some
"ISO-registered" companies that only engage in the
process annually. The data they review is outdated
and not relevant to present practices. This allows
little problems to become bigger problems before action
is taken.
Here are a few
suggestions to make the management review process a
value-adding proposition:
- Integrate the management
review meeting into other performance review meetings.
- Schedule management review
meetings frequently enough so that timely action can
be taken.
- Ensure management understands
their responsibilities as part of the review process.
- Ensure action items are
documented and progress tracked.
- Ensure there is always a
responsible name associated with action items.
And, equally
important as the above recommendations is to be
honest. Top management must facilitate an
environment of open communication and honesty. If
the messenger is continuously shot each time bad news is
presented, you are going to run out of
messengers.
Michael J.
Dreikorn, Ed.D. President, The IPL Group, LLC
Principal Partner, ASD
Experts
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Inside the Circle but Not at the Table: The
challenges of managing Government Cleared Work
by Alden B. Davis
Power hides in many
places throughout an organization. In the April
edition, the power of personal bias in regulatory
experts was explored along with the associated risk to
the business. Power also hides with the people who
invoke the phrase "this is government cleared work" as a
way to avoid management oversight. These people
are "inside the circle of trust" for government cleared
work, but have separated themselves from the management
of the business. The processes that have been
established over the years to administer government
cleared work become ritualized and staffed and
off-limits because "this is what we MUST do to maintain
our government programs."
As a government cleared
person who also specializes in business effectiveness, I
am starting to hear a different story behind the veil of
secrecy. I hear security personnel say they want
to be included at the management table. They know
that new budget realities will require change and that
the processes for administering government cleared work
must be examined. They are also very aware that
security personnel can become entrenched through years
of hard-earned audit close-outs. Change of this
sort requires a special appreciation of the security
world and the unique nature of each business.
"Improvements can be made," as one security manager
recently testified to me. It came because he had a
vision, a willingness to apply the tools of continuous
improvement, an openness to challenge the status quo,
the strength to deal with tough personnel issues, the
will to navigate political waters, good financial savvy
and perseverance. In these economic times, status
quo is a high risk strategy. Get in the game, get
on the improvement journey and come to the
table.
Be well and keep
adding value!
Alden B.
Davis
Visionary Consultant
with The IPL Group, LLC
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The following are news links relevant
to quality, safety, and regulatory matters in
the Aviation, Space, Defense and
Maritime industries. These are events
which have been reported in the month of June
2009. As a professional, it's your
responsibility to remain relevant.
Spain has
the worst unemployment rate in the EU, but not everyone
is complaining.
The June
weather may have heated up, but progress on settling the
nine-day strike by union civilian employees at Vance Air
Force Base remains ice cold.
Despite
an economy that's still struggling, most local yards
last week said they anticipate growing their workforce,
and shipbuilders welcome the state-run center, which is
scheduled for construction beginning in October and
should open about a year from now.
Members of UAW Local 317 ratified
the three-year contract with an 86 percent vote in
favor of the new agreement. Included in this contract is
a healthcare package with three options similar to the
plan most other Bell and Textron employees
have.
The
Outreach Training Program is a voluntary initiative that
has grown into a national network of more than 16,000
independent trainers who are eligible to teach workers
and employers about workplace hazards and to provide
OSHA 10-hour course completion
cards.
Regulatory and
Safety
The Agreement on
civil aviation safety between the European Community and
Canada, published under Council Decision 2009/469/EC in
the Official Journal of the European Union on June 17th
2009, will directly contribute to the further
development of trade between the EU and Canada.
When a
Continental Connections commuter plane crashed in
February killing everyone on board, the captain at the
controls had failed two flying proficiency tests in the
past, unbeknownst to operator Colgan Air.
Bell 429 light
twin nearing FAA and EASA certifications
(USA/CAN/EU)
Bell
Helicopter Textron of Fort Worth, Texas, expects
Transport Canada to issue the type certificate for the
company's twin-turbine Bell 429 light helicopter by the
end of this month. Approval from U.S. and European
authorities should follow just a few weeks after
that.
The owner of Quality Aircraft Support
in Ninety Six, South Carolina has been ordered to pay
$403,000 in fines and serve three years probation for
continuing to repair parts for commercial and military
aircraft a decade after his FAA certification had
expired.
FAA Administrator Randy Babbitt has
requested airlines and pilot unions to begin discussions
with federal officials by July 15 in order to
successfully meet the September 1
deadline.
The
proportion of crashes that resulted in lives lost
actually increased after the rule change due to an
increase in crashes that resulted from poor visibility,
which tend to be exceptionally fatal
Civil
Aviation
Aviation business
advocates urge caution on Falcon noise issue
(USA)
A recent
federal court decision overturning a ban on corporate
jets in Santa Monica could weigh heavily on efforts to
control noise and enhance safety at Mesa's Falcon Field,
the fourth busiest general aviation airport in the
country.
Anomalies
in on-board computerized controls have destabilized
other A330 jets. Airbus sees no link between those cases
and Flight 447.
Flight
attendants union asks FAA to require airlines to screen
passengers for swine flu (USA)
" We believe that the FAA administrator
has the authority to issue such an order ... in light of
the serious threat that this outbreak poses to flight
attendants and passengers on flights into and out of
affected areas," an AFA-CWA official said in the letter.
The EASA Type Certificate covering
the Eclipse 500 has been suspended as of June 12, 2009,
striking a potential blow to the value of Eclipse
Aviation's intellectual property assets that may soon be
sold at auction. Now in Chapter 7 bankruptcy, Eclipse
Aviation has even less to offer potential
buyers.
Though investigators have not yet
retrieved the flight data recorders they hope will tell
them precisely what happened aboard the Air France
Airbus A330, a string of data messages from the jet
point to problems with the air-speed
indicators.
Details
of the harrowing incident - described in a memo by one
of the Northwest pilots and confirmed Friday by others
familiar with the matter - highlight how cockpit crews
can safely cope with something that is almost never
supposed to happen: a system breakdown that prevented
the crew from knowing how fast the plane was
flying.
The
certification for compliance with aerodrome regulations
for civil aviation marks the completion of the airport's
transformation from a military airbase to the private
and corporate jet airport managed by the Abu Dhabi
Airports Company (ADAC).
A growing number of airlines are
forcing bigger passengers to pay more as they cope with
the costly and uncomfortable quandary that arises when
obese passengers cannot squeeze into a single coach
seat.
Old airliners
scrapped due to economics, not age
(USA)
The Airbus 310 that crashed Tuesday was 19 years
old, yet experts say older planes can keep going strong
for years as long as companies are willing to invest
what it takes to keep them sky-worthy.
An American Airlines flight from Miami has landed
safely at New York's LaGuardia Airport after reporting a
bird strike.
Maritime
Procurement
changes lead to more effective munitions in Afghanistan,
Iraq (USA)
The Army
has made significant changes to the processes used in
procuring non-standard ammunition that have resulted in
improved reliability and quality.
Scientists are developing novel
underwater laser networking and imaging to provide
significant advantages over existing technologies to
rapidly identify and communicate potential threats in
murky coastal waters.
Training
range OK for whales (USA)
A Navy
review has settled on the Florida-Georgia coastline as
the site for anti-submarine training that many
environmental activists fear will harm wildlife,
particularly right whales.
New admiral assumes
command of submarine group (USA)
Rear Adm. Timothy
Giardina was relieved of his command of Submarine Group
10 by Rear Adm. Barry Bruner on Friday at a ceremony at
Kings Bay Naval Submarine Base.
Rethink
defence, 'declining' UK urged (UK)
 A report by defence experts for the
Institute for Public Policy Research (IPPR) has called
for radical changes in British security and defence
policy.
 Congress is moving forward with
plans to fund the construction of additional Lockheed
Martin F-22 fighter jets, even though the Obama
administration has said the president would veto such a
move. Space Delta 4
rocket carrying latest GOES satellite blasts off into
orbit (USA)
The Saturday launch represents the
10th flight of a United Launch Alliance Delta 4 rocket
in the last 7 years and the second of the three launches
scheduled for 2009.
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AS&D Events
The following is
a listing of upcoming events relevant to the AS&D
industry.
IAQG Meeting - Munich,
Germany, October 13-16, 2009
Conference on Quality for the Space &
Defense Industry and the Civil Aviation Safety Symposium
will be held together in Florida (Save the date
3/15-18/2010) |
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This newsletter is brought to you by The IPL Group,
LLC. We hope you find the content informative and
useful. If there are other features of this
newsletter that you would like to see, let us
know. The power of our industry is not solely
driven by mechanical means, it is our intellectual base
which brings innovation and strength.
Sincerely,
Michael Dreikorn,
Ed.D.
President The IPL
Group, LLC
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