In This Issue
Management Review: Is it working for you?
Inside the circle but not at the table: The challenges of managing Government cleared work
AS&D News
New Calibration Training Partner
AS&D Events
Featured Articles
 
Management Review: Is it working for you?
By: Dr. Michael J. Dreikorn
 
------------------- 

Inside the circle but not at the table: The challenges of managing Government cleared work
 By: Alden B. Davis
 

Our Sponsors
 
The IPL Group knows the Aviation, Space, Defense  and Maritime
Industries
 
 
The IPL Group is listed in the World Aerospace Database (and have been since we were founded in 2002).  How about your consultants and trainers? (Click here to see our listing)
 
 
Let us help your organization succeed!
 
IPL Logo
Visit Our Sponsor
 
The IPL Group brings sustainable performance
to AS&D organizations.  Support areas include:
 
Back to the basics training
Leadership development
Integrated process teams
Knowledge management
Process-based risk assessments
Supplier development
Supplier oversite
Lean/Six-Sigma
Quality management
Regulatory support
Safety Management
Human Factors
Auditing processes
Level III NDT
Operations support
Project management
Web-based learning
Web-based QMS
Training
People placement
Urgent response
Due diligence
Expert witness
 
Visit The IPL Group at www.TheIPLGroup.com
 
239.283.2839
 
 Value-Stream Risk Assessments (VRSA)
 
Do You Know Where The Risk Resides In Your Value-Stream?
 
The IPL Group has developed a robust methodology for understanding where the real risk resides in an organization's value-stream.  Applying the tools of process mapping, FMEA, and visual illustration, leadership is provided the intelligence required to apply informed action to risk mitigation.
 
Contact us today to take the guess work out of value-stream management.
 
239.283.2839
 
In need of Expert Witness
Support Services?

Expert Witness: An expert is a person with creden­tials or experience beyond that of the general public and recognized by the court.

 ASD Experts Logo

ASD Experts has a demonstrated track record of supporting AS&D litigation needs.  Within the AS&D industry, we are experts in:

Quality
Design responsibility 
Regulatory compliance
Supplier controls
Manufacturing
Maintenance
Certification
Validation
Verification
Audits
Operations 
Log book records
Owner responsibility 
Product investigation
Contract compliance
 
We can also show you how to avoid litigious situations by being proactive. 
 
We pride ourselves in being:
Responsive
Relevant
Recognized
Highest Integrity
Structured
Succinct

 
Visit www.ASDExperts.com  
call 239.283.2839 or
 
 
Participant feedback has been phenomenal!
 
On-line quality training when and where you want it.
 
Introduction to Root Cause
Corrective Action
(RCCA-101)
 
 

This workshop includes over five-hours of rich animation and narration, and provides an excellent foundation to form a common understanding of root cause and corrective action.   Each major section includes a quiz to provide learning feedback.  
 
*********************
 
These 1-hour workshops are designed to build upon the RCCA-101 learning and can be taken separately for those who already have RCCA expertise.

Introduction to Tree Diagrams
 
 
 
Web-based learning for only $40 USD
 
 
 Introduction to Barrier Analysis
 
These workshops include over an hour of rich animation and narration.  Each major section includes a quiz to provide learning feedback. 
  
********************
 
How often is your organization experiencing the same problems... over and over again? 
 
Until a problem is truly understood and root cause identified, corrective action can not be undertaken.  The IPL Group can help your organization develop the skills to eliminate errors, nonconformance, and noncompliances once and for all.  We offer training services, system analysis and repair, and can even lead your teams in deploying true root cause and corrective action.

Volume discounts are available
 
IPL Logo
 
 
Contact us today to start the improvement journey.
 
Log onto
to register.
 
239.283.2839
 
 
Attention SMEs 

Are you interested in becoming a Subject-Matter-Expert Partner with The IPL Group?
 
If your peer-base considers you as a Subject-Matter-Expert (SME), and you have the ability to effectively communicate your knowledge, please consider joining The IPL Group's SME Partner's Program.
 
We are looking for SMEs to provide client consultation, as well as, develop web-based training modules. 
 
 
 
What is one of the most challenging skill sets in the AS&D industry to maintain?
 
Growing and sustaining ASNT-Certified Level III NDT/NDE, AWS-Certified Weld Inspection, and Special Process professionals
is costly and time consuming
 
The IPL Group is your one-stop solution for quick and reliable support.  In addition to other operations support, we provide complete Level III nondestructive testing/evaluation  (NDT/NDE), AWS weld inspector, and special process support.  The IPL Group can augment your internal needs and/or provide your total supplier development and oversight solution.  Our NDT/NDE professionals are ASNT certified, weld inspectors AWS-certified, and special process experts years of experience and many hold certifications from primes.
 
 All NDT/E methods supported.
 
Methods approved
Suppliers audited
Process development
Level II training & development
System consulting
 
We have demonstrated capabilities and can meet your immediate and long-term needs.  World-wide support... anytime - anywhere.
 
IPL Logo
 
  EMPLOYMENT OPPORTUNITIES
 
The IPL Group is always interested in hearing from highly qualified individuals who share our values.
 
We are presently seeking:
 
ASNT Certified Level lll NDT Specialists:  We are interested in hearing from ASNT-certified Level III's, who hold qualifications in all methods to work with our client's suppliers on a subcontract basis. Ideally you will have RT, MT, FT and be knowledgeable in chemical processing and heat treating. You must have a great working knowledge of Nadcap checklists, AS9100C, and be willing to travel.  Additionally, you must be able to be certified to by clients to NAS-410.
 
Aerospace Experienced AWS CWI:  We are presently seeking AWS CWIs witth aerospace and defense experience.  Specific experience in AWS D1.2 is sought.
 
Contact us at Info@TheIPLGroup.com with a copy of your CV.
Join Our Mailing List
Did you receive this newsletter from a friend and would like to ensure you are on the mailing list.  Click the above button to stay informed on what's going on in the AS&D industry.  It's FREE!
 
Global Supplier Management Support
 
Do you need more legs to monitor and support your supplier base?
 
 IPL Logo
 
The IPL Group offers complete supplier management support, to include:
 
Source inspection
First Article Inspections
Level III NDT support
Supplier auditing
Supplier development
Special process development
Quality plan development
Quality engineering
Product development support
Supplier qualification
Project management
Regulatory compliance
FAA DER Support
FAA DAR support
 
GE Engine
 
We offer the highest level of professional support in the AS&D industry.   Give us a call to see how we might help you.
 
239.283.2839
 
 Our support services are offered worldwide.  
 
Synergy of One BookSynergy of One: Creating High-Performing Sustainable Organizations through Integrated Performance Leadership
 
In The Synergy of One, Michael Dreikorn argues that the vast majority of errors and system failures are the result of ineffective leadership. And most of the shortcomings of leadership stem from the lack of a unified and structured system throughout their organization. The Synergy of One explains how to create an integrated system that incorporates resources, accountability, culture, understanding, and leadership into one synergistic formula that will help drive consistent success. This synergistic system will help lead to consistency throughout the organization - leader to leader and department to department - which will lead to better communication, more consistency, and ultimately more success. Dreikorn cites examples from other successful organizations, and provides numerous charts and graphs to help emphasize the points being made.
 
 
 
(P) 1.239.283.2839
(F) 1.239.283.2197
 
 
 
June 2009
 
AS&D Quality, Safety and Regulatory
 Newsletter
 
Your source for professional connection
 
ASD Header 2

The objective of this newsletter is to provide perspective to the Aviation, Space, Defense (AS&D) and Maritime industry on current and relevant quality, safety, and regulatory matters.
Management Review: Is it working for you?
 
By: Dr. Michael J. Dreikorn
 Michael Dreikorn

 
   A basic premise of management is to ensure the organization for which they are responsible has the resources it needs to perform and to ensure performance is meeting expectations.  This premise is clearly stated as an expectation in the quality management standard ISO9001:2008.  It states:
 
   Top management shall review the organization's quality management system, at planned intervals, to ensure its continuing suitability, adequacy and effectiveness.  This review shall include assessing opportunities for improvement and the need for changes to the quality management system, including the quality policy and quality objectives.
 
   ISO9001:2008 also provides a detailed list of inputs that must be included in the management review, as well as, a list of output expectations.  Without question, any organization that honestly commits itself to not only compliance with the standard, but also strives for sustainable success will embrace the process of management review whole heartedly.  However, the organization that seeks only the certificate on the wall may only engage the management review process as a mandatory task.
 
   Growing up, I was always taught that if something is worth doing then it should be done well.  The same is true for the process of management review.  Though frequencies of management reviews are not specified in the standard, they should be planned frequently enough to make a difference.  It's amazing to find some "ISO-registered" companies that only engage in the process annually.  The data they review is outdated and not relevant to present practices.  This allows little problems to become bigger problems before action is taken.   
 
   Here are a few suggestions to make the management review process a value-adding proposition:   
  • Integrate the management review meeting into other performance review meetings.
  • Schedule management review meetings frequently enough so that timely action can be taken.
  • Ensure management understands their responsibilities as part of the review process.
  • Ensure action items are documented and progress tracked.
  • Ensure there is always a responsible name associated with action items.
    And, equally important as the above recommendations is to be honest.  Top management must facilitate an environment of open communication and honesty.  If the messenger is continuously shot each time bad news is presented, you are going to run out of messengers.

  
Michael J. Dreikorn, Ed.D.
President, The IPL Group, LLC
Principal Partner, ASD Experts 
 

Inside the Circle but Not at the Table: The challenges of managing Government Cleared Work 


by Alden B. Davis 
 

Alden Davis    
Power hides in many places throughout an organization.  In the April edition, the power of personal bias in regulatory experts was explored along with the associated risk to the business.  Power also hides with the people who invoke the phrase "this is government cleared work" as a way to avoid management oversight.  These people are "inside the circle of trust" for government cleared work, but have separated themselves from the management of the business.  The processes that have been established over the years to administer government cleared work become ritualized and staffed and off-limits because "this is what we MUST do to maintain our government programs."
 
     As a government cleared person who also specializes in business effectiveness, I am starting to hear a different story behind the veil of secrecy.  I hear security personnel say they want to be included at the management table.  They know that new budget realities will require change and that the processes for administering government cleared work must be examined.  They are also very aware that security personnel can become entrenched through years of hard-earned audit close-outs.  Change of this sort requires a special appreciation of the security world and the unique nature of each business.  "Improvements can be made," as one security manager recently testified to me.  It came because he had a vision, a willingness to apply the tools of continuous improvement, an openness to challenge the status quo, the strength to deal with tough personnel issues, the will to navigate political waters, good financial savvy and perseverance.  In these economic times, status quo is a high risk strategy.  Get in the game, get on the improvement journey and come to the table.

Be well and keep adding value!
AS&D News
 
CalibrationThe following are news links relevant to quality, safety, and regulatory matters in the Aviation, Space, Defense and Maritime industries.  These are events which have been reported in the month of June 2009.  As a professional, it's your responsibility to remain relevant. 
 
Workforce
 
 
Spain has the worst unemployment rate in the EU, but not everyone is complaining.
 
 
The June weather may have heated up, but progress on settling the nine-day strike by union civilian employees at Vance Air Force Base remains ice cold.
 
 
Despite an economy that's still struggling, most local yards last week said they anticipate growing their workforce, and shipbuilders welcome the state-run center, which is scheduled for construction beginning in October and should open about a year from now. 
 
 
Bell 206Members of UAW Local 317 ratified the three-year contract with an 86 percent vote in favor of the new agreement. Included in this contract is a healthcare package with three options similar to the plan most other Bell and Textron employees have.
 
The Outreach Training Program is a voluntary initiative that has grown into a national network of more than 16,000 independent trainers who are eligible to teach workers and employers about workplace hazards and to provide OSHA 10-hour course completion cards.

  
Regulatory and Safety
 
 
The Agreement on civil aviation safety between the European Community and Canada, published under Council Decision 2009/469/EC in the Official Journal of the European Union on June 17th 2009, will directly contribute to the further development of trade between the EU and Canada.
 
 
When a Continental Connections commuter plane crashed in February killing everyone on board, the captain at the controls had failed two flying proficiency tests in the past, unbeknownst to operator Colgan Air.
 
Bell 429 light twin nearing FAA and EASA certifications (USA/CAN/EU)
 
Bell Helicopter Textron of Fort Worth, Texas, expects Transport Canada to issue the type certificate for the company's twin-turbine Bell 429 light helicopter by the end of this month. Approval from U.S. and European authorities should follow just a few weeks after that. 
 
 
GavelThe owner of Quality Aircraft Support in Ninety Six, South Carolina has been ordered to pay $403,000 in fines and serve three years probation for continuing to repair parts for commercial and military aircraft a decade after his FAA certification had expired.
 
BabbittFAA Administrator Randy Babbitt has requested airlines and pilot unions to begin discussions with federal officials by July 15 in order to successfully meet the September 1 deadline.
 
 
The proportion of crashes that resulted in lives lost actually increased after the rule change due to an increase in crashes that resulted from poor visibility, which tend to be exceptionally fatal
 
 
Civil Aviation
 
Aviation business advocates urge caution on Falcon noise issue (USA)
 
A recent federal court decision overturning a ban on corporate jets in Santa Monica could weigh heavily on efforts to control noise and enhance safety at Mesa's Falcon Field, the fourth busiest general aviation airport in the country.
 
 
Anomalies in on-board computerized controls have destabilized other A330 jets. Airbus sees no link between those cases and Flight 447. 
 
Flight attendants union asks FAA to require airlines to screen passengers for swine flu (USA)
 
"FAA Logo 2We believe that the FAA administrator has the authority to issue such an order ... in light of the serious threat that this outbreak poses to flight attendants and passengers on flights into and out of affected areas," an AFA-CWA official said in the letter.
 
 
Eclispe 500The EASA Type Certificate covering the Eclipse 500 has been suspended as of June 12, 2009, striking a potential blow to the value of Eclipse Aviation's intellectual property assets that may soon be sold at auction. Now in Chapter 7 bankruptcy, Eclipse Aviation has even less to offer potential buyers.
 
 
AirfranceThough investigators have not yet retrieved the flight data recorders they hope will tell them precisely what happened aboard the Air France Airbus A330, a string of data messages from the jet point to problems with the air-speed indicators. 
 
 
Details of the harrowing incident - described in a memo by one of the Northwest pilots and confirmed Friday by others familiar with the matter - highlight how cockpit crews can safely cope with something that is almost never supposed to happen: a system breakdown that prevented the crew from knowing how fast the plane was flying.
 
The certification for compliance with aerodrome regulations for civil aviation marks the completion of the airport's transformation from a military airbase to the private and corporate jet airport managed by the Abu Dhabi Airports Company (ADAC).
 
United checkinA growing number of airlines are forcing bigger passengers to pay more as they cope with the costly and uncomfortable quandary that arises when obese passengers cannot squeeze into a single coach seat. 
 
Old airliners scrapped due to economics, not age (USA)
 
The Airbus 310 that crashed Tuesday was 19 years old, yet experts say older planes can keep going strong for years as long as companies are willing to invest what it takes to keep them sky-worthy.
 
 
An American Airlines flight from Miami has landed safely at New York's LaGuardia Airport after reporting a bird strike.

 
Maritime
 
Liberia stresses safety standard for vessels (Liberia)
 
Commissioner Kesselly said any new vessel that is about to be registered under the Liberian flag should in no uncertain terms meet the safety standard of the International Maritime Organization (IMO). 

 
Defense 
 
Procurement changes lead to more effective munitions in Afghanistan, Iraq (USA)
 
The Army has made significant changes to the processes used in procuring non-standard ammunition that have resulted in improved reliability and quality. 
 
 
Underwater robotsScientists are developing novel underwater laser networking and imaging to provide significant advantages over existing technologies to rapidly identify and communicate potential threats in murky coastal waters.
 
 
Training range OK for whales (USA)
 
A Navy review has settled on the Florida-Georgia coastline as the site for anti-submarine training that many environmental activists fear will harm wildlife, particularly right whales.

New admiral assumes command of submarine group (USA)
 
ADM GiardinaRear Adm. Timothy Giardina was relieved of his command of Submarine Group 10 by Rear Adm. Barry Bruner on Friday at a ceremony at Kings Bay Naval Submarine Base.
 
Rethink defence, 'declining' UK urged (UK)
 
UK SubA report by defence experts for the Institute for Public Policy Research (IPPR) has called for radical changes in British security and defence policy.

 
 
 
F22Congress is moving forward with plans to fund the construction of additional Lockheed Martin F-22 fighter jets, even though the Obama administration has said the president would veto such a move.
 
Space

Delta 4 rocket carrying latest GOES satellite blasts off into orbit (USA)

Delta 4 rocketThe Saturday launch represents the 10th flight of a United Launch Alliance Delta 4 rocket in the last 7 years and the second of the three launches scheduled for 2009
 
Prototype missile defense satellites primed for test flight (USA)
 
MDAThe second of a pair of long-delayed missile tracking satellites is packed up awaiting orders from the U.S. Missile Defense Agency (MDA) to ship out for launch later this year, according their Northrop Grumman builders.

In Affiliation with The IPL Group
 
Calibration Training For Aerospace Quality
 

Calibration

E-Learning...Live, Instructor Led Web Events from subject matter experts throughout the calibration and aviation industry. 

AS9100C Compliance whether you calibrate in-house or outsource

COURSES: Level I and II Precision Dimensional, Pressure, Flow, Electrical, Torque Measurement, Measurement Uncertainty, ISO 17025 Audit-Compliance.

Train on your schedule with no travel required!  Complete testing and documentation.  Special pricing for readers of The IPL Group Quality, Safety, and Regulatory Compliance Newsletter.  
 
Simply mention code: IPLGroup for your discount
 
 
WorkPlace Training, Inc.
Wayzata, MN USA

 
info@wptraining.com
 1-952-471-8554
 

See www.wptraining.com for a FREE online demo 
 
 
AS&D Events
The following is a listing of upcoming events relevant to the AS&D industry.
 
 
IAQG Meeting - Munich, Germany, October 13-16, 2009
 
 
CQSDI
 
Conference on Quality for the Space & Defense Industry and the Civil Aviation Safety Symposium will be held together in Florida (Save the date 3/15-18/2010) 
This newsletter is brought to you by The IPL Group, LLC.  We hope you find the content informative and useful.  If there are other features of this newsletter that you would like to see, let us know.  The power of our industry is not solely driven by mechanical means, it is our intellectual base which brings innovation and strength.
 
 
Sincerely,
 
Michael Dreikorn, Ed.D. 
President
The IPL Group, LLC