In This Issue
Do you really know the quality of your products?
NASA Counterfeit Parts Workshop Announcement
The price tag of loyalty lost
ASD&M News
ASD&M Events
FAA publishes revisions to flight training rules
Featured Articles
 
Do you really know the quality of your products?
By: Dr. Michael J. Dreikorn
 
------------------- 

The price tag of loyalty lost
 By: Alden B. Davis
 

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Synergy of One BookSynergy of One: Creating High-Performing Sustainable Organizations through Integrated Performance Leadership
 
In The Synergy of One, Michael Dreikorn argues that the vast majority of errors and system failures are the result of ineffective leadership. And most of the shortcomings of leadership stem from the lack of a unified and structured system throughout their organization. The Synergy of One explains how to create an integrated system that incorporates resources, accountability, culture, understanding, and leadership into one synergistic formula that will help drive consistent success. This synergistic system will help lead to consistency throughout the organization - leader to leader and department to department - which will lead to better communication, more consistency, and ultimately more success. Dreikorn cites examples from other successful organizations, and provides numerous charts and graphs to help emphasize the points being made.
 
 
 
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September 2009
 
ASD&M Quality, Safety and Regulatory
 Newsletter
 
Your source for professional connection
 
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The objective of this newsletter is to provide perspective to the Aviation, Space, Defense, and Maritime (ASD&M) industry on current and relevant quality, safety, and regulatory matters.
Do you really know the quality of your products?
 
By: Dr. Michael J. Dreikorn
 Dreikorn
 
   Modern day industry is highly dependent on suppliers to provide materials, products and services up through a complex value stream so that products can be delivered to customers.  Depending on the complexity of its products, organizations will typically develop a control system to ensure those materials, products, and services they purchase meet expectations.  But, how do you really know that you are getting the quality you expect?
 
   Some organizations will say that we have a certification process, or participate in a certification process system, that they can depend on.  Sure, certification is a good thing, provided the criteria for certification is meaningful, those who conduct the certification assessments are qualified, and the frequency of capability assessments are timely.  It is also dependent on having robust and immediate notification processes in place when things go wrong.
 
   Organizations may also take the position that they will either catch any defects upon receipt or during assembly and/or testing.  Without going into a lengthy dissertation of why this concept does not work, I'll just offer up a question.  How can you inspect, verify, and/or validate that the materials, strength, special processes were properly applied?  In the words of Sergeant Schultz, of Hogan's Heroes fame, "Interesting, but stupid".  There is no way to economically verify quality upon receipt.  Assurance must be placed higher up in the value stream.
 
   So here's the rub, what should organizations do to ensure the quality of what it receives from its suppliers?  The answer is not one single thing, but rather the development of a system of checks and balances.  And, the system can not be static.  Change is continuous, to include the environment in which we work.  Since suppliers are further down the food chain from customers, they typically experience the same financial issues that customers do, but only more amplified.  It would make sense that if we know there is an economic downturn in the industry, the level of risk in the supplier base would also increase.   Factors that would drive this risk could include reduction in operating capital, layoffs of key personnel, loss of tacit knowledge, sub-tier outsourcing, cost-reduction activities, and so on.  
 
   Especially in the challenging times we are in, organizations need to step up and take responsibility for the quality of their products.  This will certainly mean putting more feet on the ground within the supplier base.  Here are some basic supplier quality principles to consider:  
  • A tighter economy can increase supplier risk.
  • Certifications are only as good as the certification process and sustained oversight.
  • Inspections performed are only as good as the people performing the inspection (including your own).
  • If there is high personnel turnover, then knowledge is being lost (regardless of where it occurs).
  • The further the distance a supplier is away from you, the more difficult it will be to monitor quality.
  • Inspection upon receipt and/or assembly can not capture latent defects.
   The above list can go on for some length.  However, my point is, you don't know what you really have unless you have robust processes in place to ensure you are getting what you expected.  Now is not the time to wait for better times to ensure product and service quality.  One product liability, false claim, and/or wrongful death lawsuit can take you out of the game forever.  

 
Michael J. Dreikorn, Ed.D.
President, The IPL Group, LLC
Principal Partner, ASD Experts 
 
Workshop and Exhibition on
COUNTERFEIT ELECTRONIC PARTS
 
NASA Counterfit Parts
 
Endorsed by
National Aeronautics and
Space Administration
 (NASA) Co-hosted with
Awareness, Avoidance, Detection and Mitigation

Serial presentations are organized to provide a unique forum for personnel involved with Quality Assurance, Parts Engineering, Product Inspection, Procurement, Legal, and all levels of Management. Tabletop Exhibits will display counterfeit avoidance solutions.
 
Register for free admission at:
 
Thursday, October 1st, 2009
8:00 a.m. - 5:00 p.m.
Radisson Hotel at Los Angeles Airport
6225 West Century Blvd., Los Angeles, CA 90045

Click here to view the workshop agenda
 
 
Related to the subject of counterfeit parts, read NASA's September edition of EEE Parts Bulletin.

The Price Tag of Loyalty Lost


by Alden B. Davis 
 

Alden Davis    

Twenty-six technical people gathered in a room last week with me to discuss how they would seize market opportunities from their competitors.  Even in this economy, they knew they have motivated customers with both the funding and legal incentive to bid projects. 
 
The meeting was focused, informative, motivational, unifying and sometimes argumentative.  And when it was over there was no doubt in my mind that this group of people will win new work, deliver the results and grow their business.  Most disturbing, however, was that the driving force behind the meeting and the "possibility thinking" was a core of five people; five people with less than six months in the group.  Five people who became so disengaged in the hands of their previous employer that they made a pact, collectively resigned and happily landed with a competitor. 
 
The company they left was not bad, or mean or harsh with them.  In fact, it was all very pleasant and safe and secure and mind numbingly boring.  This group has so much energy and desire to win business and explore new projects that they could not accept a corporate coma.  Millions of dollars of business will follow them because of relationships, expertise and their track record of success. 
 
Morale of the story:  The only one who loses is the one who loses their people's loyalty.
 
Be well and keep adding value!
ASD&M News
 
Hubble Nibula ShotThe following are news links relevant to quality, safety, and regulatory matters in the Aviation, Space, Defense and Maritime industries.  These are events which have been reported in the months of August and through mid-September 2009.  As a professional, to continue to provide value, it's your responsibility to remain relevant. 
 
Workforce
 
 
The Tees Valley must upskill its nuclear workforce to take full advantage of the nuclear renaissance coming its way, according to a new report. The industry needs a thousand new recruits every year if the current level of nuclear power generation is to be maintained to 2025 and beyond.
 
 
Canada LogoThe R&D for this project will help maintain a highly skilled Canadian workforce and facilitate collaboration with academic, federal and other partners.
 
Dodd secures funding to protect U.S. security and save thousands of Connecticut jobs (USA)
 
Senator Chris Dodd announced $2.5 billion in funding that will help save between 2,000 and 3,000 Connecticut jobs. The funding will go towards transitioning workers currently producing the F-22 Raptor to building aircraft engines for 10 more C-17 cargo aircraft.
 
 
ConstellationOn the heels of the Augustine Commission's conclusion that NASA's current plans to get back to the moon and beyond would cost an extra $3 billion a year, it is now up to the White House to decide what's next.
 
 
The Federal Aviation Administration is investigating a complaint that raises serious questions about the validity of Texas Southern University's School of Aviation, according to officials familiar with the case.  
 
Boeing Charleston workers choose to decertify their union (USA)
 
Production and maintenance workers at Boeing Charleston, the former Vought factory in North Charleston, S.C., voted to remove the International Association of Machinists and Aerospace Workers (IAM) as their collective bargaining representative.


Regulatory and Safety 
 
ICAO's standards 'll enhance safety in Nigeria's airspace, says Minister (Nigeria)
 
ICAO LogoThe Minister of Aviation, Mr Babatunde Omotoba, said that the International Civil Aviation Organisation''s recommendations on regulatory standards would enhance safety in Nigeria's airspace.

The European Union approves new aviation rules (EU)
 
EASA LogoThe Council of the European Union adopted two regulations to improve the performance and safety of the European aviation system: the first strengthens the Single European Sky legislation (3640/09), while the second extends the tasks of the European Aviation Safety Agency-EASA (3641/09). 
 
 
FAA Logo 2If the Senate fails to act on an FAA Reauthorization bill before the end of the month, another short-term reauthorization of the agency will be required.
 

European aviation-safety regulators have decided Goodrich pitot tubes must replace Thales-made pitot tubes on Airbus planes.
 
 
Singapore A330The FAA jumped right to a final rule in mandating the replacement of the Thales pitot tubes on certain Airbus A330 and 340 aircraft.
 
Hooper AccidentThe accident happened when children and adults converged on a field to gather candy and numbered sponges that could be redeemed for prizes, dropped from an experimental aircraft that flew about 40 feet overhead.
 
AAAE President urged congressional leaders to act immediately to approve a multi-year FAA reauthorization bill that raises the cap on PFCs, increases AIP funding and rejects a controversial aircraft rescue and firefighting (ARFF) proposal.
 
 
SridharanA number of fatal accidents in recent years happened because of the lack of a basic decision-making process or skills or a combination of both.

 
 
 
Beginning in the fall, flight demonstrations of the new flight management system in 4D trajectory based operations will help determine how well aircraft avionics predict and execute the optimum trajectory of an aircraft while sharing the information with ground systems.
 
 
The U.S. Senate is considering a bill that would compel planes to unload passengers after three hours on the tarmac.
 
 
US Congressional staff expressed optimism Friday that FAA reauthorization legislation can be passed this year but conceded that several contentious issues, in particular regarding FAA inspections of foreign repair stations, remain unresolved.
 
 
Air traffic controllers will begin using satellite technology in December to track aircraft flying over the Gulf of Mexico, a significant milestone in the government's program to replace the nation's radar-based air traffic system.
 
 
She twice reported near misses and cover-ups among air traffic controllers at D/FW International Airport and both times, she was proved right. 
 
 
Opposition MPs are calling on Auditor-General Sheila Fraser to investigate Transport Canada's air-safety practices after government inspectors warned of fictitious accounting inside the department.

 
Civil Aviation
  
TAM is Awarded FAA Certification (Brazil) 
 
Technological Center, the MRO business unit (Maintenance,Repair and Overhaul), has just been certified by the American aviationauthority, the Federal Aviation Administration (FAA), to be able to performmaintenance operations on aircraft registered in the United States.
 
 
The General Dynamics Aviation Services facility in Lincoln, Calif., recently received approval from the European Aviation Safety Agency (EASA) to perform component-level maintenance for generators, alternators, convertors and instruments on aircraft registered for operation in European Union countries.
 
 
Comac C919AVIC has an airliner in the works. And with a planned capacity of 190 passengers, the new C919 aims at Boeing's position in the large airliner market.
 
 
AN-26The European Commission will decide shortly whether to renew the derogation permitting the Antonov An-26 twin-turboprop freighter to be operated in Europe.
 
 
Falling IceGerald Young saved a foot-long mass of ice wrapped in multiple bags in his freezer, to show as evidence to the FAA.
 
 
FAA releases audio of jet hitting turbulence (USA)
 
The Federal Aviation Administration has released audio of communications between Miami controllers and a Continental flight that experienced severe turbulence on a Rio-to-Houston flight on Aug. 3.

Maritime
 
 
New concentration levels for living organisms in ballast water discharges will soon become a reality for vessel owners and operators discharging ballast water into U.S. internal waters and within 12 nautical miles of shore.
 
 
LifeboatA num­ber of freefall lifeboat-related issues have emerged in the region over the past year, ran­ging from quality-control to a need to strengthen can­op­ies. 
 
 
India SeafarersIf India can create a vast talent pool of professionally qualified and technically trained maritime personnel it will not only be able to overtake the Philippines as the largest provider of seafarers but also script a success story similar to what it has already done in the IT field on the global scene.
 
EU adapting maritime industry policies to counteract economic downturn (EU)
 
The shipbuilding and marine equipment industry and trade unions to discuss the difficult situation of maritime industry in Europe and to revisit the policy framework of the LeaderSHIP 2015 agenda in light of the current crisis.

Defense 
  

Japan MilitaryThe Japanese Self-Defense Force (SDF) is currently in a state of flux. Seeking to manage the new threats of the 21st century and remain interoperable with the U.S. military, the SDF is becoming more agile and technologically advanced.
 
 
MIG-29According to Vedomosti, the Dux plant, contracted to make missiles for MiG-29 fighters as part of a 2006 contract with Algeria, is seeking 470 million rubles ($15 million) in compensation from Rosoboronexport following the African country's decision to tear up the contract, citing the "inferior quality" of the planes.
 
 
USS TexasFollowing what it described as a 16-month "in-depth review," the Navy approved a report submitted by Northrop and sub-building partner General Dynamics Electric Boat that deals with welding errors found on Virginia class submarines in 2007.

 
Space
 
 
Hubble Space ShotNASA scientists showed off spectacular new pictures from the Hubble Space Telescope, a stunning gallery of remote galaxies, a stellar nursery, an enormous globular cluster packed with countless pinpoint stars, and a dying sun blowing off its outer atmosphere in butterfly-like wings of debris.
 
 
A manned flight to the moon by 2020 isn't likely to get off the launch pad under current financial constraints that require NASA to reconsider its manned space flight program for the next couple of decades.
 
 
Review of U.S. human space flight plans committee`s summary report finds
commercial procurement of human space transportation will cut costs, reduce
spaceflight gap.
 
 
SpaceX DragonThe current Administration's Review of Human Space Flight Plans Committee has generated a lot of debate, but one message has emerged loud and clear: NASA is going to have to find a way to do more with less, which means a greater use of commercial procurement practices.
 
 
Senators and representatives will get a chance to respond to the recommendations of the Review of U.S. Human Space Flight Plans Committee this week, with back-to-back hearings on the panel's findings.
 
ScorpiusA successful flight would put Armadillo in prime position to claim the $1-million first prize for Level 2 as part of NASA's Centennial Challenges program.
 
 
Spave InvestmentsImagine a potential investor trying to keep a straight face when an entrepreneur says the market reach of their business spans...galaxies.
 
AS&D Events
 
The following is a listing of upcoming events relevant to the AS&D industry.
 
 
IAQG Meeting - Munich, Germany, October 13-16, 2009
 
 
CQSDI
 
Conference on Quality for the Space & Defense Industry will be held at Cape Canaveral, in Florida (Save the date 3/15-16/2010) 
FAA Publishes Revisions to Flight Training Rules  
FAA Logo 
The Federal Register published revisions to the Code of Federal Regulations (parts 61, 91, and 141) that revise certain training, qualification, certification, and operating requirements for pilots, flight instructors, ground instructors, and pilot schools. "This final rule is a result of the Notice of Proposed Rulemaking (NPRM) issued in early 2007," said John D. Lynch, of FAA's Certification and General Aviation Operations Branch. "These changes have been in the works since we issued the previous final rule changes to parts 61 and 141 in August 1997."  
Lynch reports the majority of the rule changes in parts 61, 91, and 141 are to "further FAA's safety mission, incorporate international flight standards, and respond to recent technological advances in aviation. Many of the changes reflect and incorporate comments and suggestions made by trade organizations, flight schools, manufacturers, individual pilots, and others." FAA received nearly 2,000 comments from across a wide range of the aviation community in response to the NPRM issued in February 2007. 
 
Of the 102 changes, Lynch says, "One of the more significant changes establishes training and qualification requirements for pilots and flight instructors who use night vision goggles. Another significant change is clarification on the use of aviation training devices, flight training devices, and flight simulators for maintaining recent instrument experience.
This newsletter is brought to you by The IPL Group, LLC.  We hope you find the content informative and useful.  If there are other features of this newsletter that you would like to see, let us know.  The power of our industry is not solely driven by mechanical means, it is our intellectual base which brings innovation and strength.
 
 
Sincerely,
 
Michael Dreikorn, Ed.D. 
President
The IPL Group, LLC